I’m a current SSE customer who was only recently informed by them a few weeks ago SSE that an upcoming migration to ovo was to happen but the letter also stated I was also free to leave and go with a different supplier if I wasn’t happy to be moved to ovo. I am currently over 700 pounds in credit with SSE and I had moved to a direct debit from standing order account back in March 2022.
I arranged the direct debit with SSE because I had opened what looked like marketing information from Ovo but found a demand from the saying they had not received by bill pay to and would be taking me court if I didn’t pay. However, knowing that Ovo is SSE’ s parent company I phoned SSE to ask if my standing order payments weren’t coming through ( they were showing on my bank statements as paid)- they said it was because Ovo was going to close that account and I should pay SSE through direct debit instead- so went through that process ( It actually turned out cheaper than what I was currently paying)and the SSE operator reassured me I should not now be worried about demands from ovo abut it might take some time for the information to get through to ovo and for my new SSE online account to be accessible. My online account with them is still not accessible, but my bills show I’m building up a lot of credit because I’m paying way more than my usage per month.
This morning I received a visit from a bailiff who demanded thousands from me on the spot and said if I couldn’t raise the money within 20 mins he would put the amount up and call the removal team to enter my home and take possessions. I spoke to him from my bedroom window and wouldn’t let him in. He wouldn’t let me phone ovo or SSE to ask what’s going on ( and it always takes more than 30 mins to get through on the phone)- he also wouldn’t accept a part payment. I told him I’m up to date with my bills and in credit with SSE and not yet an Ovo customer, but he insisted my bill had been split between SSE and Ovo, and that I should have been paying both companies ( how could I pay ovo without an account number with them though?)- neither ovo or SSE has told me I had to do that. I had to phone a court number and they said I could pay 100 then set up the same payment every month by standing order- so that’s an additional bill that will mean no money left to buy food or anything else after my rent and bills go out at the beginning of the month.
I have been on the phone with SSE and Ovo all afternoon; both customer care and collections teams; SSE said they could find no record of a debt sent to Ovo to handle, and the definitely wouldn’t have taken me to court and sent a bailiff around- I’m on their vulnerable customer list ( I’m disabled and a wheelchair user) and there would be no reason to take me to court as I’m paying my bills. Ovo couldn’t find a record of me or demands made of me in their database, couldn’t find the court reference number or access any of my SSE details or account- the ovo operators couldn’t work out what had happened. Neither companies can find a reference to a court case or debt demand- but this also means they were unable to call of the bailiff enforcement
So my main question is, while I wait for an ovo escalated complaints team member to call back in 5 days- what can I do to keep myself safe in my home in the meantime, and the bailiff removal team away?
Also, should I let the migration to ovo go through? Ovo would then have my SSE records of payment and be able to sort this situation out- I haven’t had a way to pay ovo anything due to not having an ovo account number. But migration might take to long for me to be safe, and once it goes through I’ll be trapped- and I would prefer to be with a company that respected my safety.
Best answer by Blastoise186View original