I joined OVO and my old supplier gave you the details of my old gas meter before it was exchanged - how do I get it updated?

  • 26 June 2022
  • 1 reply

Just changing back from Bulb to OVO who I was with long time ago. Last year my gas meter was exchanged and Bulb have made a complete mess of the documentation in my account with it. Thought that it was sorted out but Bulb appear to have given the old meter number to OVO. 

Apart from phoning OVO who are not answering today, is there any way to get this error rectified online? 


Best answer by Blastoise186 26 June 2022, 15:30

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Hi @Man with a beard ,

I’m afraid not. This sort of thing is pretty tricky and cannot be solved via self-service.

You could try the Live Chat here tomorrow morning though, it’s the big pink/green Message Us button you’re after. Otherwise, try phoning in Monday to Friday 8am to 6pm. Handy tip though - please avoid calling on a Monday morning!