Tutorial

How to sign up to OVO Beyond on the new online account

  • 27 April 2020
  • 4 replies
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How to sign up to OVO Beyond on the new online account
Userlevel 3

Now you’ve been upgraded to our new online experience, here’s a handy tutorial on how to sign up (and navigate) our OVO Beyond package. Want to know more about the OVO Beyond package and what it’s all about? Check out this OVO Beyond topic for more info.

 

When you sign in to your online account, you may see the OVO Beyond offer on the homepage, as shown below:

Homepage

In most cases you should see the OVO Beyond offer along the top section of the homepage.

 

If you don’t see it here, you should be able to find the same offer via the ‘Offers’ section of your online account as shown below:

Offers page

 

Once you’ve clicked on the OVO Beyond offer, on either the homepage or ‘Offers’ page, you’ll find yourself looking at the following page:

 

OVO Beyond Sign Up

 

Here you’ll be shown all you need to know about the package and how it will affect your account going forward. Further down on the page you’ll see the option to sign up and add this to your account.

 

Once you’re an OVO Beyond member, the next time you access your online account, you’ll be able to see the ‘Beyond Zone’ page below:

 

‘Beyond Zone’

 

This section will start showing you your personal energy usage information alongside how you’re personally helping reduce your carbon footprint. You’ll also find handy ways to see where you can cut down on energy consumption too!

 

Please be aware that the mobile phone images shown above are what you’d see when using your online account via your device’s internet browser.

 

 


4 replies

Userlevel 1

I signed up to OVO Beyond but have cancelled during the free trial period as I’m not really sure what’s included with it.

I received an email on the 15th September 2020 stating that:

Come the 1 October, we’ll be supplying all OVO homes with 100% green electricity1 as standard, and planting one tree for you and every OVO member, every year you’re with us – with our friends at the Woodland Trust.

I’m in an electric only property so that’s great news!

OVO Beyond however has this as a benefit too:

OVO Beyond brings you 100% carbon-neutral energy¹.

That’s 100% renewable electricity from sources like the wind and sun.

https://www.ovoenergy.com/ovo-beyond

Why pay extra for something that is now included as standard?

There are a couple of other benefits which seem to overlap too.

I understand that energy spotlights is a feature of Beyond however my SMETS1 meter hasn’t been upgraded yet so I’m not able to use that.

Perhaps OVO could make a side by side comparison to make it clear what is standard and what you get if you subscribe to OVO beyond?

 

Thanks

 

 

 

 

 

Userlevel 7
Badge +5

Hi there @ElectricMan ,

Thanks for stopping by! Given that you’ve cancelled OVO Beyond during the three month free trial, you shouldn’t be charged for it and it’ll simply drop from your account once the trial expires. But I think you’ll still be able to use it until then however.

I’ve actually noticed this myself and know exactly what it’s supposed to mean, but I just didn’t get round to writing up a bug report for it. However, I can explain this while you’re here. As a forum volunteer, I’m just a regular customer rather than an OVO employee, so everything I write is independent from OVO.

Firstly, the carbon neutral energy one. While OVO does indeed do 100% carbon neutral electricity for everyone as standard, gas is not carbon-neutral by default and is something that you would get with OVO Beyond. I do agree that the wording probably could be made a little bit better, but I don’t consider it misleading myself. I’ll definitely bring this up with @Tim_OVO though and ask whether that can be clarified! Thanks for the reminder.

As for the tree planting, it’s one tree per year as standard for everyone, or five trees per year with OVO Beyond. So yup, you can get OVO to plant five trees in your name anyway if you stay with OVO for five years, or you can make it five times faster with the upgrade and ultimately turn it into 25 trees in that same period.

As for the other features like Energy Spotlights, they should start working and/or become usable once your SMETS1 meter gets upgraded to SMETS2.

If there’s any other features you’re not sure about, feel free to let me know and I can check things over for you. I’ve also made a note of this so that I can try to dedicate some time to squashing any bugs related to OVO Beyond this month.

Userlevel 1

Thank you for the reply that was useful.

I think it does need to be made clearer so that people know exactly what they are signing up for.
 

I’ll probably give it another try once my meter is upgraded to see if those energy spotlights are useful for me, more trees being planted is a bonus too.

 

Personally I think it’s a good idea but does need to be clearer/thought through more and perhaps those with electric only properties could have the price reduced as it seems odd to pay for carbon-neutral gas that I’m not using.

Userlevel 7
Badge +5

In that case, consider it done.

Tim will almost certainly stop by this thread in the morning and he’ll be able to forward everything to the right teams internally.

As for the price of OVO Beyond… That’s a really good one and I definitely see your logic there. Based on this, it does sound like a good compromise would be:

  • £3 a month if you’re Electric Only
  • £6 a month if you’re Dual-Fuel

There’s no copy/paste feature on the forum that lets Tim clone your post into a new thread, but please do feel free to post this idea into a new thread as a feature request! It helps a lot for us to keep track of them. :)

The only other thing I should mention is that the free trial is a one-time deal, so if you signed up for OVO Beyond again in the future, you’d be charged immediately (but it is prorated for the first month to account for the fact you wouldn’t get a full months worth of benefits from it).

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