Last month we had our prepayment meter changed for a standard pay monthly one. I'm trying to get quotes for energy with various companies but OVO's quote page still seems to think I have a prepayment meter and won't let me get a pay monthly quote. What should I do?
Also, when Eon swapped out the prepayment meter, they installed a dual rate standard meter. Can I still use this for a single-rate tariff with OVO?
Best answer by Transparent
It sounds to me like the National Database hasn't been updated to reflect the change of meter.
I suggest you send a message to them on webchat, via the Help Centre, with the Meter Number (MPRN) and ask them to provide you with a quote at the same time as putting in a request to the National Database. Don't be surprised if they say that it's E.on who must do this though.
Secondly there should be no problem having a single (Standard Tariff) supply from a dual rate meter. The more complicated matter is whether you have two consumer units (fuse-boxes) fed from this. The Dual rate meters are most often installed so as to only energise one of the consumer units during the E-7 hours.
Feel free to post more details here and we'll try to help.