1st reminder was £85
2nd reminder was minus £4
3rd reminder is £162!
plus you are saying it is for electirc AND GAS - when our gas is a top up card meter.
I am getting nowhere with this and it is frustrating and time consuming - 6 phone calls to you = 12 hours total of my time.
the flat was empty so does not equal to £162.
when we had the last tenant in the flat for 10 months, the bill was £123.
so you do the math!
PLEASE SORT THIS OUT NOW!
Best answer by Tim_OVO
You are saying it is for electric AND GAS - when our gas is a top up card meter...... the flat was empty so does not equal to £162.
This is an odd one
As it's very account specific, I don't think a forum user will be able to help much with this.
From the sounds of it, we're estimating your usage. The estimates will be based on the property's average annual usage, and if the house is currently empty, these estimates will be way off. The best way to sort this will be to submit a reading whenever we bill you (just before the bill), and to change your billing cycle to once every 3 months instead of once every month.
This might not be the issue though - so we can check for sure, please reach out to the team via Facebook, Twitter or webhcat via the Help Centre.