Solved

Why can I not see how much I pay each month?

  • 21 October 2018
  • 5 replies
  • 189 views

Why can't l see how much l pay in money every month.
icon

Best answer by Mw2870 23 October 2018, 11:43

@Mikek,



Presumably you are logging in here:

https://my.ovoenergy.com/login



Does the page look like this at the top:





If so you are on the new Online experience and you can scroll down to "Your payment information":





If it doesn't look like the first picture then you are probably on the old system. I can't log in to that the put a screenshot up of where to go, but maybe someone else can.
View original

5 replies

Userlevel 5
Hi @Mikek, welcome to the forum.

Where are you trying to view your monthly payment amount? On the MyOVO website?
I have tried everywhere but can’t find how much in money l pay every month.
Userlevel 5
@Mikek,

Presumably you are logging in here:
https://my.ovoenergy.com/login

Does the page look like this at the top:



If so you are on the new Online experience and you can scroll down to "Your payment information":



If it doesn't look like the first picture then you are probably on the old system. I can't log in to that the put a screenshot up of where to go, but maybe someone else can.
Ok you win, l give up.
Userlevel 5
@Mikek You can see how much you're spending each month on your My OVO account. Just navigate to the section labelled 'My Last Statement' and it will bring up a list of your statements and Direct Debits.

I've attached a screenshot to show you where to find this - Hope it helps.

Lucy

Reply