Best answer by Tim_OVO
When I signed up the tariff said a certain price but in my Ovo I see a higher price. I called and questioned it initially but was told I am fixed at the lowest cost as prices decreased on the day I signed up. Why is the higher tariff showing on my Ovo?
It might be that the prices on My OVO are including that 5% VAT. Take away this and see if it's a match. Also see how the prices compare to your statements here: http://ovoener.gy/myovo.
If you still think there's a discrepancy, send us a message via Facebook, Twitter or webchat via the Help Centre and we’ll have a look!
ps I've tweaked this title to make it easier for others to find!