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Why are the prices on My OVO different to the tariff I signed up to?

  • 10 September 2017
  • 1 reply
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When I signed up the tariff said a certain price but in my Ovo I see a higher price. I called and questioned it initially but was told I am fixed at the lowest cost as prices decreased on the day I signed up. Why is the higher tariff showing on my Ovo?
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Best answer by Tim_OVO 20 September 2017, 13:32

When I signed up the tariff said a certain price but in my Ovo I see a higher price. I called and questioned it initially but was told I am fixed at the lowest cost as prices decreased on the day I signed up. Why is the higher tariff showing on my Ovo?

 


Hi @Amichalski_uk

It might be that the prices on My OVO are including that 5% VAT. Take away this and see if it's a match. Also see how the prices compare to your statements here: http://ovoener.gy/myovo.

If you still think there's a discrepancy, send us a message via Facebook, Twitter or webchat via the Help Centre and we’ll have a look!

Thanks,
Tim

ps I've tweaked this title to make it easier for others to find!

 

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When I signed up the tariff said a certain price but in my Ovo I see a higher price. I called and questioned it initially but was told I am fixed at the lowest cost as prices decreased on the day I signed up. Why is the higher tariff showing on my Ovo?

 


Hi @Amichalski_uk

It might be that the prices on My OVO are including that 5% VAT. Take away this and see if it's a match. Also see how the prices compare to your statements here: http://ovoener.gy/myovo.

If you still think there's a discrepancy, send us a message via Facebook, Twitter or webchat via the Help Centre and we’ll have a look!

Thanks,
Tim

ps I've tweaked this title to make it easier for others to find!

 

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