Why does it take so long to produce monthly statements? I always provide my meter readings by the 28th of the month and yet I'm still waiting for my monthly statement nearly 4 weeks later. When I apply for a refund it tells me I must wait for a statement. By the time the statement arrives it then tells me my meter readings are over 28 days old so then I send in meter readings and it tells me I must wait for the latest statement. Is this a clever way of Ovo never giving refunds?
Best answer by Ed_OVO
The statements will come out on the same day each month, @Eugene, however if this falls on a weekend, it'll come out on the following Monday, so it's not generated when you input your meter readings. There's a few reasons why you may not receive a statement, the main one being if you've had a new meter fitted. We put you on a billing suspension for 6 weeks, so that we can get the relevant info about your old meter, and your new meter, and then bill you for the full 6 weeks.
It could also be if we create a 'read dispute', which is when the readings don't seem to fall in line with your previous usage. Further info on this subject here.
It'd be best to get in touch with the team, though, as they'll be able to see exactly what the issue is, and if needs be, generate a statement then and there. You could send us a message on Facebook, Twitter, or webchat via the Help Centre.