I have just had my latest statement and the Self Service Reward has not been credited. I have done everything to qualify for it. How do I query this without phoning, which then disqualifies me for the reward?!
Best answer by NinjaGeek
Glad you got it resolved :)
This payment will be made quarterly. In terms on when you get paid the reward, I hear it's from the 15th January onwards. So if your January bill is before the 15th, it will be added on your February bill, and then once a quarter from then on!
It will be on a pro-rata basis from the date you switched till the end of that quarter. So if you joined in December, you'd only get one month's worth of the reward in your Jan/Feb bill!