Warm Home Discount 2018 - getting ready to apply

  • 5 September 2018
  • 27 replies

Userlevel 6

UPDATE: applications for 2018 to 2019 are now closed. Information about this year's application here.


It’s that time of year again - the weather is starting to get colder and it’s almost time to apply for this winter’s Warm Home Discount.

The Warm Home Discount is a one-off payment of £140 (including VAT) to go towards your winter energy costs.

We’re not quite ready to open applications yet, but we’ve set up an email alert for when we do. You need to register for this notification and can do so here.

If you’re not sure if you can apply, you can check if you’re eligible here.

Please be aware that unless you receive the Guaranteed element of Pension Credit (Guaranteed Pension Credit), you will need to apply again every year, even if you received the Warm Home Discount last year.

If you receive the Guaranteed element of Pension Credit, you are classed as a ‘Core Group’ customer and are guaranteed the payment every year without application to the scheme. Please look out for a letter from the DWP around October that confirms your eligibility. If you do not receive this letter from DWP by November, please call 0800 917 1003 to confirm your eligibility with DWP. If you do not contact by 28/02/2019, you will not be able to claim Warm Home Discount

Updated 1/5/2020

This topic has been closed for comments

27 replies

Userlevel 5
@mansbestfriend you can register here:
Userlevel 6
Do I need to apply every year?

Hi @markymate - as mentioned above, the only circumstances under which you wouldn't need to apply is if you receive the Guaranteed element of Pension Credit. If you don't receive this, then you need to apply again every year, regardless of whether you've received it from us previously.

We've not confirmed an opening date yet.
Are we any closer to the opening date @Nancy_OVO?

I'm new to the forum and happy to be here 😃
Userlevel 5
@Tracy1965 @markymate @mansbestfriend @Jenpj71 @Mummymax

Hopefully you guys have had an email, but the applications are now open.
Userlevel 6
Hi @Jenpj71

I'm sorry to hear that you didn't get the email last year. I can assure you that as long as you've pre-registered, you'll get an email when applications open. Just keep an eye on your emails and your junk/spam folder, just in case.

Userlevel 1
Thanks Nancy, I'll wait for the opening date.
I've pre registered, will you definitely contact me, as I did last Yr, and wasn't, I aplied as told, then told I wax to late, as a disabled person this affected us greatly, also nxt Yr I'm moving into a new build house, will there be power? Or how much in advance should I contact you so there is power when I get keys
Userlevel 7
@Mummymax make sure you have signed up via the link above and you'll be among the first to know.
Userlevel 7
@Mummymax make sure you have signed up via the link above and you'll be among the first to know.
Userlevel 5
Hi @Louday23, welcome to the forum.

That's frustrating. I just checked the form and it seems to accept mine. Are you definitely using the account number and not the OVO ID, I sometimes get confused between the two.
Userlevel 6
Hi @Tracy1965 - customers of any age can apply!
Userlevel 6
Absolutely, @mansbestfriend!
Userlevel 6
Hey @mollymo - I've moved your post onto this topic where we're discussing all things Warm Home Discount.

Unfortunately, we’re not equipped to give specific help with benefit entitlement/tax credits. If you need more detailed assistance or information regarding your income and benefits, please contact your Citizens Advice Bureau or the DWP who can help you with understanding benefits: https://www.citizensadvice.org.uk/

Hope this helps!
Userlevel 6
Unfortunately we haven't got a customer facing Warm Home Discount team, @mollymo.

We're unable to advise on the Warm Home Discount - so it may be worth contacting the Citizens Advice Bureau. They'll be able to help you out with any questions you've got.

As you've already filled in the application, the decision will be based on these answers.

Userlevel 6
It sounds like you're a Pay As You Go customer, @Mummymax. Head over to our Boost forum for more information on this!
Can anyone apply for this please or do you have to be pension age thank you
Thank you very much xx
Userlevel 1
I've been awarded the Warm Home discount for the last two years with OVO. Do I need to apply every year?
Nancy, once the opening date is here could you please update this tread to say as such.
Hi @Mw2870

Nothing as yet, could you sort this out. Thank you.
Thank you for your help.
Hi could you advice me when the warm home discount is set to open please
HI I was told over 6 weeks ago I would have my warm home discount applied to my credit and it still has not please can someone advice me what to do next thankyou Maxime
HI I have had a email over 6 weeks ago telling me I was getting the warm home discount and it would be applied with in 6 weeks to my account it still hasn't been I top up via the app every week and i am still waiting please can some one advise me when or how i am meant to recieve this please
I have tried to apply but it wont accept my account number?