I've switched to OVO last summer and the supply started last 15th August. Everytime that I get into My OVO still shows 'Your switch progress' and in the Upper menu there aren't any option available, so I cannot send the meter reading or check how is going on my debt.
Could anybody help me?
Best answer by Mw2870
Thanks for the reply
This 'onboarding timeline' will show for the first month or so, after the switch date. That's normal.
If it's still showing after this, and after a bill from them, maybe time to get in touch with them a see what is going on. You can message them on webchat via the Help Centre.
More info in this handy topic.