I am an angry parent whose daughter has just received a demand from OVO for over £500 although she pays by direct debit and has had no contact from OVO regarding the fact that her direct debit is not covering her gas and electric with no contact from OVO to inform her this.She has asked them to increase it to cover the amount and gradually pay it back but have refused this so my question is why and the response she got when she phoned was sorry we forgot to say it wasn’t covering your energy this can’t be right!
Best answer by Tim_OVO
daughter has just received a demand from OVO for over £500
@Robert10 we did have an issue with some emails being sent out in error. All effected customers have been sent an email and SMS message to advise about this, so if we were wrong, she'll know about it.
If she's not received anything from us since, it's likely that the debt is valid, so I'd advise she call our Collections team to agree on the next steps: 0800 0699 831