Best answer by Eva_OVO
The question you're referring to is about vulnerabilities or any special circumstances we should be aware of within your home. We have to ask this so all relevant customers are added to the Priority Services Register, and we're able to support them in emergency situations. Sorry if this has caused any confusion!
It's likely you'll receive an email from our Transfers team soon asking for more information about the supplies and the current meter set up, they'll ask you for the meter serial numbers of all the meters and the supplies MPAN's/MPRN's (these are the unique reference numbers).
To keep the switch on track and to ensure your switch completes in 20 days, it may be worth giving the team a call with this information. They're available on 0330 303 5063 weekdays 8am-6pm.
Let us know how you get on with this! 🙂