Best answer by NinjaGeek
To be honest, the best thing to do would be to uninstall the app and re install it. Login with your new OVO ID
View original
Got a new account since moving house - how do I log in to the new account on the app?
Hi ,just moved house with ovo my old account is closed and i now have a new one how do i change the account number on the ovo app so i can submit meter readings etc
Userlevel 7
+1
- Plan Zero Hero***
- 606 replies
-
20 August 2018
Hello,
May I ask are you android or iOS?
May I ask are you android or iOS?
Userlevel 7
+1
- Plan Zero Hero***
- 606 replies
-
20 August 2018
- Answer
To be honest, the best thing to do would be to uninstall the app and re install it. Login with your new OVO ID
Userlevel 6
Spot on @ITGeek123 ! The customer ID is unique and differentiates between accounts, whereas one email address may have been used on multiple.
Sorry everyone that doesn't work i put my id in then asks for a password ,so i goto help,then first time logging in
Itthen asks for my email which takes me to my old account
Thanks for trying to help iwill have ring to give my meter readings
Itthen asks for my email which takes me to my old account
Thanks for trying to help iwill have ring to give my meter readings
Userlevel 6
Sorry to hear that didn't work @Jusam . If you're calling the team, I'm sure they'd be able to help troubleshoot the issue with you and get you logged in.
Hi - was this resolved for you @Jusam @Nancy_OVO ?
I have exactly the same problem. The app shows me the information from my previous address and not my current one and I faced the same issue when trying to log in with my more recent account number. I raised a support request via Twitter a couple of months ago but heard nothing back.
I have exactly the same problem. The app shows me the information from my previous address and not my current one and I faced the same issue when trying to log in with my more recent account number. I raised a support request via Twitter a couple of months ago but heard nothing back.
Userlevel 6
The Social team are really quick getting back to customers, @AKWillows , can you send them another message on Twitter or Facebook?
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.