Why have OVO sent me a bill with the wrong start date following my house move?


I moved to a new flat the 8th of April and found out I was being registered with OVO.

Today I received my bills, and noticed the starting period is the 25th of March, which is wrong as my contract start the 8th of April.

Is there any way to adjust this issue?

Thanks in advance for the help,



Best answer by Jess_OVO 11 May 2022, 12:58

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Userlevel 7
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Heya @alearsenio !

Sure thing. Please let the Support Team know in the morning on 0330 303 5063. They may require evidence of your actual move in date, like a tenancy agreement or a contract of sale.

Once the actual move date is verified, OVO can regenerate the the bills to be more accurate.

Hope this helps!

Userlevel 7

Hi and welcome to OVO and to our online community, @alearsenio.


Sounds like you’ve moved in to a house we supply and might have received a letter addressed to ‘The Occupier’. We send these out when the previous tenant lets us know they’ve moved out but we don’t yet know who’s moved in.


Not to worry if the starting date on this letter doesn’t match your actual move-in date, we can get this corrected when we set-up a new account in your name. We’ve got a full- rundown of this process in the guide below.


Hope this helps get to grips with your new OVO account. 🙂