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Why did I notice a large jump in my usage and account balance when it was moved from SSE to OVO?

  • 28 June 2022
  • 3 replies
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Hi all, 

I was recently prompted to move from SSE’s payment portal to that of OVO.

Before shifting to OVO, I had a credit balance on my SSE account. All of a sudden, OVO’s account reflected a “Today's balance” of “£2,301.25 in debit”, with the absurd reading of 7703kWh electric consumption a day. For reference, I have a smart meter so I do not have to enter anything manually. 

I don’t have the intellect of Sir Isaac Newton but certainly that is astronomical compared to any average household, yet alone mine. 

I have attached screenshots in this post. Can someone explain to me what is going on? How on earth did a credit in an SSE account transfer to a £2,301.25 debit in a OVO account. 

 

 

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Best answer by Jess_OVO 29 June 2022, 13:00

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Update: I contacted them and they said with smart meter readings this is normal, it does take up to 6 weeks to “calibrate” and accurately reflect the appropriate readings. 

Userlevel 7

Hi @cja5553 and welcome to the OVO online community!

 

Looks like you’ve already been in touch with our Support Team to report what looks like a bit of a hiccup there with your account balance since you joined us from SSE.

 

I’m hoping things will be straightened out by the time you get your first OVO monthly summary. Do keep us updated here, will be good to hear that things are back on track. 🙂

 

Update  2: MyOVO payment portal has now accurately reflected the appropriate values <24 hours after calling OVO to raise the matter. While I am thankful for and appreciate the speed at which this was dealt, it would have been nice if an explaination was communicated to me of some sort. 

Seems more like an obvious and systematic error was made, else, it wouldn’t have been resolved so quickly. To consume 7703kWh electricity a day is too absurd, I doubt even 10 downing street consumes that much electricity even after all its boozy parties. 

If anyone ends up with a crazy amount like I did, I suggest calling the migration team too. 

 

Update  2: MyOVO payment portal has now accurately reflected the appropriate values <24 hours after calling OVO to raise the matter. While I am thankful for and appreciate the speed at which this was dealt, it would have been nice if an explaination was communicated to me of some sort. 

Seems more like an obvious and systematic error was made, else, it wouldn’t have been resolved so quickly. To consume 7703kWh electricity a day is too absurd, I doubt even 10 downing street consumes that much electricity even after all its boozy parties. 

If anyone ends up with a crazy amount like I did, I suggest calling the migration team too. 

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