My switching request to another provider has been blocked by OVO; this was last week and despite being told I would be contacted to explain why, a week later I am still waiting.
There is a debit balance but it is no more than my monthly direct debit; I’m happy to pay this off but how much and when?
It feels unreasonable as there is meant to be flexibility when a balance is this amount.
What do I do to speed this up?
Thanks.
