Open letter to OVO - you don’t generate electricity, you don’t fiddle with wires - you just have one job: you take a meter reading, subtract the previous reading and multiply the result by the unit cost - a Windows 95 computer could do that with 100% precision - so why can’t you?
I was an SSE customer who got switched to OVO, I don’t like the company and am switching away.
OVO have made a total mess of my final bills, I supplied final electricity and gas readings and within hours the final electricty bill appeared on my account, I paid the final electricity bill to put my account balance to zero, however, there was no gas bill and the system reported that no reading was given.
I phoned again and gave the final gas reading and within hours the final gas bill appeared so I paid that and once again my account balance was zero so I cancelled the DD because I knew OVO would take the next months payment and then take 2 weeks to refund me.
Two days later I get a message from the collections team that I owe money and when I check my account theres a £5.96 debit. Rather than spend hours waiting on the phone to OVO I have paid it and once again my account is at zero - hopefully it will stay that way.
- AS I said - OVO you only had one job - I see from the Ofgem ruling that you are having to pay compensation to customers you over-charged - perhaps it’s time you switched business - or buy a Windows 95 PC !!!
