I have moved over from Southern Electric to OVO and am trying to activate my account - I get a link to set my password but when I try and activate I keep getting the following:-
Your password reset link is invalid or expired.
Request another password reset
Help please!
Best answer by Jess_OVO
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+1
Hey there
I think I know what the trouble is. Could you give this magic link a try instead? https://my.ovoenergy.com/request-access
Password resets only work once you’ve logged in for the first time, but that special link is the one to activate MyOVO for the first time. Hopefully that’ll do the trick.
Still doesn’t work that’s the link I have been using all along!
+1
Ooohh ok, sorry about that.
Hmm… This seems rather strange. If you were moved over from SSE to OVO via the migration process, this might need a bit more looking into. Could you give 0345 0260 712 a call and let them know you’re having trouble? One of the team should be able to take a look and see if they can get the ball rolling. Sorry for the trouble!
I think I’ll also flag this with
OK will do - thanks for your help - hopefully this will get sorted.
+1
No worries. Please keep us posted with how things go. Hopefully manual intervention should get your account kickstarted, but we’ll be here if you’re still stuck.
If you ever need help again, feel free to stop by this forum. We can’t fix everything, but you’ll be amazed at what we can do. :)
Updated on 07/02/23 by Emmanuelle_OVO
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Hi
If you didn’t have an online account set-up with SSE, it might be that we need to get your email address registered to allow you to get logged in to the OVO online account or OVO app (download for Android or iOS). There’s more info on this on our SSE to OVO FAQs:
Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.
If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password.
Just to re-iterate, when your account is moved from SSE to OVO we’ll let you know in advance but your new OVO online account won’t be activated until you receive your welcome pack. There’s more details on this process here:
If you’re with SSE for your energy, over time, we’ll be moving your account to OVO. All of us are working hard to make the move as smooth as possible, and you will be updated every step of the way. But in the meantime, here’s what you can expect:
While SSE is preparing to move your account, you’ll get a letter or an email to let you know. It will include all the important details about what to expect from the move. You may have even received this already, and if you haven’t you don’t need to do anything -- SSE will be in touch when it’s time.
When your move has started, if you have an SSE online account, you’ll see a message confirming this when you log in.
Your move should take around two to three weeks. This will be confirmed in your next SSE bill which will also contain key information about your new OVO account. If it doesn’t, there’s nothing to worry about -- it just means we’re still getting your new account ready.
Once you’ve moved over to us, we will be in touch to tell you everything you need to know. You'll also be able to activate your OVO online account here. If you’ve got an SSE online account and log in, you’ll see a message with a handy link to get started.
And that’s it! There’s nothing more you need to do. The move won’t interrupt your supply, won’t affect the prices you pay, and won’t affect your meter(s). You’ll still enjoy the same friendly, reliable service too.
Sounds like you’ll need to login to your SSE online account to see your latest bill in the meantime.
Don’t forget to pop back and let us know when you’ve managed to get logged in - We’re always on hand here to help you get to grips with using your new online account! 
I phoned and spoke to an agent today apparently it’s still “migrating” and I should get written confirmation in the next few days …. not impressed really with this service - at no point over the phone did anyone mention setting up the account this way …. all I want to do is log onto my new OVO account to check that everything is correct (as had credit on both gas and electricity) ……
So it’s not: -
Quick and easy to set up, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. If you had an online account with SSE, you can set up your account with the same email address here.
Because when I click on “here” I still get this …
Your password reset link is invalid or expired.
Request another password reset
……….
Really sorry to hear that this hasn’t been the smooth process we’re aiming for,
I’d like to pass this feedback on to the team to make sure there’s nothing amiss. Just to double-check, had you already received your Welcome pack from OVO before you tried logging on for the first time?
+1
Thanks Jess.
I think I can also brew up a feature enhancement out of this experience, since I agree that it’s not ideal as things stand.
How about making it so that if you try to sign up to MyOVO using an email address that doesn’t match any OVO account at all, you get a message that says something like “Sorry, it doesn’t look like we know about that email address, did you give us this one when you signed up? Please give us a call and we’ll update your account so that you can try again.”
Something like that which explains why sign up is failing is always better than a generic error.
Really sorry to hear that this hasn’t been the smooth process we’re aiming for,
I’d like to pass this feedback on to the team to make sure there’s nothing amiss. Just to double-check, had you already received your Welcome pack from OVO before you tried logging on for the first time?
I haven’t received any welcome pack - but have received an email from SSE saying that my bill is ready to be viewed online - but I cannot see a bill as I have migrated to OVO but cannot see my bill because I haven’t got a welcome pack …….. confused ? I am !
+1
Ah ha, I think that solves the case then.
OVO will normally include the bill itself as an email attachment so that you don’t have to log into retrieve it. This sounds like an SSE bill if memory serves. I used to be on SSE until a year ago when I decided to switch over to OVO, so I know both sides very, very well. I’ve also known that this migration was going to happen before it was officially announced, so I’ve been taking the time to research it.
In this case, could you try logging into your SSE online account and seeing if there’s a new bill waiting for you? You’ll still have access to that account for six months from the point you’re able to start using MyOVO, so please take the opportunity to grab everything you want to keep before that online account gets archived and sent to the vault. You won’t be able to access it after that.
Hopefully that works out, but we’re here if you still get stumped.
Really sorry to hear that this hasn’t been the smooth process we’re aiming for,
I’d like to pass this feedback on to the team to make sure there’s nothing amiss. Just to double-check, had you already received your Welcome pack from OVO before you tried logging on for the first time?
I haven’t received any welcome pack - but have received an email from SSE saying that my bill is ready to be viewed online - but I cannot see a bill as I have migrated to OVO but cannot see my bill because I haven’t got a welcome pack …….. confused ? I am !
That does sound like a confusing one,
Over time, we’ll be moving your account to OVO. We're working hard to make the move as smooth as possible, and we'll keep you updated every step of the way. If you have an SSE online account it will still be active for six months after you’ve moved.
While we're preparing to move your account, you’ll get a letter or an email to let you know. It will include all the important details about what to expect from the move. You may have even received this already. If you haven't, you don't need to do anything. We'll be in touch when it's time.
When your move has started, if you have an SSE online account, you’ll see a message confirming this when you log in.
Your move should take around two to three weeks. This will be confirmed in your next bill which will also contain key information about your new OVO account. If it doesn’t, there’s nothing to worry about – it just means we're still getting your new account ready.
Once you've moved, OVO will be in touch to welcome you and tell you everything you need to know. If you've got an SSE online account and you log in, you'll see a message with a handy link to get started in your new OVO online account.
And that's it! There's nothing more you need to do. The move won’t interrupt your supply, won’t affect the prices you pay, and won't affect your meter(s). You’ll still enjoy the same great level of service too.
Sounds like you’ll need to login to your SSE online account to see your latest bill in the meantime. 
I have moved over from SSE to OVO and am trying to activate my account - I get a link to set my password but when I try and activate I keep getting the following:-
Your password reset link is invalid or expired.
Request another password reset
Help please!
Hi and Welcome
Both to OVO and to our online community here!
As a initial introduction we’ve covered the most common queries for newly joining members on these SSE to OVO FAQs, which includes this advice on accessing your new OVO online account:
Quick and easy to activate, an online account makes managing and paying for energy simple. Once the move to OVO is complete, we’ll get in touch to let customers know they can set up their online account. You can activate your account by entering your email address here.
If you haven’t registered an email address on your energy account before, we’ll ask you to confirm a few more details before you set your password.
Sounds like you’re facing a similar error message when attempting to activate your account as
Hope this helps clear things up - Let us know if you’ve got any further questions. We’re always on hand here to help our newly joining members get settled in! 
Is everyone who has been moved over due to the takeover of SSE having the same problem? Maybe the link on the SSE website should have a warning that it won’t work unless you have a welcome pack!
A really fair point to raise,
Thanks for raising this one - Do pop back in a few weeks to let us know how you find things once you’re able to get logged in. 
I need to activate my account on OVO energy i tried to active directory form SSE account but not response not sending conformation mail. Might you activate my account and send me the like to login with details.
Hi
Just a heads-up, as this is a public platform designed for you to seek help from other OVO members we’d advise against posting any identifying details here, such as your personal account number.
If you’ve recently joined us from SSE, you might find the advice given in the thread above is helpful in getting you logged in to your new OVO online account.
Pop back and let us know once you’re all logged in. 
Have changed over from SSE to OVO. E mail was sent to view online accounts. Went through all that was asked to do and end result was that everytime I try to go into OVO account it comes up as error has occurred Can anyone help
+1
Hi
Oops, that’s not quite what should have happened. Sorry about that!
For an issue like this, you’ll probably need to ask the Support Team to take a look. If you give them a call on 0345 071 7972 in the morning they’ll be able to try and fix this. If they can’t fix it, they’ll get someone in another team to dig deeper for you.
Hello
I accessed my SSE account and was told that it had moved OVO and needed to be activated. But when I do this, there has been no email sent. I have done this several times now and nothing.
+1
Hi
The first thing to check is that you’re using https://account-activation.ovoenergy.com/confirm-email to set things up. Please also check the spam/junk folder too, along with your entire inbox, especially the “Other” section of Hotmail/Outlook and all the Primary/Updates/Social/Promotions/Forums tabs of Gmail.
If you still can’t see anything, give the team a call on 0330 303 5063 and they’ll try to help.
I was a happy SSE customer for many many years until my account was to be taken over by OVO in January 2022, it is now nearly six months later and my account, although in credit by hundreds of pounds has still not been opened by OVO. OVO is now trying to charge me extra for not having a Direct Debit, but will not let me open a Direct Debit as it does not recognise the account number IT has given me. I speak to the call centre every few weeks, does anyone know of anybody in authority who can resolve this account opening?
+2
Sorry to hear that. I am just a customer like you, a few of us try and help with some of the queries.
That is a strange one.
Are you able to login to your account and see your account number?
https://account.ovoenergy.com/
If not have you tried setting up a password?
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