Updated on 05/08/22 by Tim_OVO
How to pay for your energy after moving to OVO Energy
Will you be able to pay your bill the same way you did with SSE? The simple answer is, yes!
If you paid by Direct Debit when you were with SSE, we’ll move it over and you can keep on paying the same way. The only difference is that, instead of separate Direct Debits coming out of your bank account for gas and electricity, we’ll combine them into one easy payment.
If you paid for your energy in arrears (On Demand) then you can keep paying by bank transfer, cheque, or by topping up your balance in your online account. Take a look at this handy guide for information about how to pay your bill.
You can activate your online account by entering your email address here. If you hadn’t registered an email address with SSE, we’ll ask you to confirm a few more details before you set your password. Here you'll be able to manage your Direct Debit, or pay your bill and set up a Direct Debit if you paid On Demand with SSE.
What will my bills look like when I’m with OVO?
Our bills may look slightly different here at OVO. Here's why…
We like to make sure things are clear and simple. So we combine electricity and gas into one easy-to-read monthly bill. Our designs and colours will also look a little different to what you’re used to.
I pay on demand. When will I get my first bill?
If we’ve told you that you’ll be billed every month, you’ll get your first bill around month 1. For everyone else, you’ll get your bill around month 3. You'll then get your following bills each month or 3 months around the same date. We’ll let you know when your bills will arrive before you move to OVO.
Information on how to pay your bill can be found on our Help Centre.
I receive SSE bills by post. Will this be the same with OVO?
Yes. When you move to OVO you’ll still get your energy bills by post every three months. To make life easier, we’ll also save a copy of your monthly bill in your online account, so you’ll have it to hand.
Activate your OVO online account to view your bills online - just enter your email address here. If you hadn’t registered an email address with SSE, we’ll ask you to confirm a few more details before you set your password.
I’m set up for paperless billing SSE. Will it be the same with OVO?
Yes, we’ll keep emailing you your bills. And you’ll be able to see them in your online account.
If you haven't activated your online account with OVO, just enter your email address here. If you hadn’t registered an email address with SSE, we’ll ask you to confirm a few more details before you set your password.
I paid by Direct Debit with SSE. Will it be the same with OVO?
Absolutely. We’ll take care of everything, so you won't need to set up a new Direct Debit. The only difference you’ll see is that if you’re a gas and electricity customer with SSE, we’ll combine your Direct Debits into one easy payment. And the Direct Debit will come from OVO Energy.
To keep your balance on track, please provide meter readings through your OVO online account or app as often as you like. Take a look on our Help Centre to see how it's done.
When will my Direct Debit be taken with OVO?
When you’re moving to OVO we’ll write to you to confirm the exact date of your Direct Debit. We’ll make sure it’s taken on a date that’s closest to when you’d usually pay SSE. This can be any day of the month excluding the 29th, 30th, or 31st.
What happens if there’s money left in my SSE account?
If your account is in credit, the money will be transferred to your new OVO Energy account. And if you have a balance to pay, this will also be transferred.
I pay On Demand and have received my final SSE bill, how do I pay?
To pay your final bill by credit or debit card please give our OVO team a call on 0345 072 9498 with your new 8 digit OVO account number. You'll find this on your final statement.
I used to billed quarterly with SSE - will that change?
All quarterly billed SSE customers who join OVO will be switched to monthly billing, which means that instead of receiving four bills over the year (one every three months), you will receive a new bill generated each month based on your actual or estimated energy usage.
Keeping tabs on energy usage and paying for it couldn’t be easier. Our customers have told us that they appreciate this method, as monthly billing prompts them to provide more regular meter readings and means that your monthly bill is more manageable than being billed for a quarter's worth of consumption in one go.
We want to offer the best services to help our customers manage their energy usage based on accurate information spread out over the full year.
We know from customers that monthly billing can help them with budgeting and to avoid spikes and bill shocks through being unaware of the amount they use, particularly over the colder winter months.
The energy market has been turbulent for some time, with the Ofgem price cap being reviewed twice a year (soon to be four times a year) and wholesale gas prices increasing significantly in recent months. Monthly billing also allows us to monitor our members' usage and intervene sooner rather than later if they are experiencing difficulties.
I'm struggling to pay my bills, can OVO help me?
We're here to help. If you're struggling to pay your bill or keep up with your monthly payments, give our friendly team a call on 0800 069 9831.
We’ve made a full list of FAQS about SSE customers joining the OVO family, see these FAQs here