Moving from SSE to OVO - Who can I get in touch with for help and support about my move to OVO?

Hi @Giacomo and Welcome to the OVO online community,

Firstly I’m so sorry to hear of the confusion surrounding this Occupier letter you’ve received and the difficulty you’ve had when trying to contact the team.

Just to clarify, as you mention setting up an account with SSE when you first moved, Have you double-checked that your SSE account started on the date you moved in? I’m wondering if there may have been an existing OVO account at the address which might explain this letter.

If you haven’t already I’d recommend reaching out to our general Support Team (the number you’ve contacted is for our Collections Team) who might be able to take a closer look at the dates on this account. You can find the best contact channels for the team here.

Let us know how you get on - I’m hoping the team are able to put things right ASAP.

I’m so sorry for the confusion there, @Giacomo.

As it’s a bit tricky to advise on the next best steps without checking exactly what’s happened on the account, I’m going to arrange for us to collect some details via a Private Message here. You can view and respond to this message by heading to the top right-hand corner of any forum page.

I hope we can help get things back on track.

I found that using the online chat on the OVO website is a fairly effective way of getting through to customer services. You'll need your account number so they can get your information.

Hi AnnabelleAlice006,

Thanks for contacting us with your query today. I can see you’re discussing an SSE bill, have you migrated over to OVO yet? If so you should have received a welcome email with your new account number.  We have a great guide which might help answer some questions about the migration from SSE here.

If your account is still with SSE and you wish to discuss your billing further, you’ll need to contact them directly. I’m really sorry you’ve had issues getting in touch with them.

Have you tried logging in to your online account? This may give you clues as to why your payments have increased. If you’re on a variable contract the price cap increased in April, and will do so again in October. There is loads of helpful information explaining the price cap increases and what this means for customers on our website. 

It could also be that your meter readings have caused a spike in usage. If for example, your previous bills were estimated and you submitted a reading in August that was higher than SSE’s estimates, this could result in a ‘catch up bill’. 

As you can imagine we’re only making some best guess suggestions here as we don’t have access to your account. Hopefully you’ve found that helpful. 

Tim

So, I have seen many questions and complaints on here about transfers from SSE to OVO. In January of this year I was informed my gas account with SSE was closing and the credit balance would be sent back to my bank account....what I asked was going on. I was told it was closed in error and would be re instated. The electric was then feb/march time transferred to OVO. The gas account? I did not get a bill for my gas until May when I had already given up and shut down the DD. I had repeated phone calls to SSE from January onwards, many times, about the issues. It took me over an hour to get through sometimes. I even had whatsapp messages back and forth. To no avail. It was a ridiculous situation....I gave up and went to the ombudsman. However I will say that through all this OVO quickly got on with electric processing albeit that I give them a reading each month. I have refused a smart meter at present.....in honesty they are not that smart!

The ombudsman slowly sorted out the SSE issues, apparently I should see a difference in my bill after 12th Oct.....however they still havent transferred/migrated the gas over. Something I know that can be done on an emergency run. I have dealt with migrations before myself.  They say however they cannot give me a date. OVO have said they cannot request the data!! I feel they would request it quickly if it was coming across from British Gas or another company!!

Anyway, hopefully most of my gas account issues will be sorted shortly and perhaps transfer too. One final thought....will I end up with two £66 payments in October?? 

Why i can not seding reading meter??

Ovo energy and SsE is the last company ... i dont want be anymore with that suplier. Its more than 3 mounth and they not solved my problem.. negative feedback for you. 

Hey @GEORGE ALEXANDRU CUCU,

Sorry for the issues you’ve had.

Are you trying to submit a meter reading online? If so can you attach a screenshot of what you’re seeing? 

If not, can you please provide more information about the issue you are encountering so we can assist you.

Hope this helps. 

Hi @Anisoara Turcanu ,

I’m Blastoise186 and I’m one of the trusted forum volunteers on the OVO Forum.

I think you’re asking about the best way to switch from SSE to OVO, is that right?

If that’s your question, then my advice would be to allow your account to migrate to OVO automatically, which should happen within the next six months or so. Not only does this bring your account balance over, but OVO will also honour any fixed rate deals you have for the remainder of the term. It’s the easiest way to get your account moved over.

At the moment, I wouldn’t recommend switching manually though, especially for an SSE → OVO switch.

If that’s not the question or you need any other advice, feel free to reply to this thread again and I’ll stop by when I can.

Thanks!

Did you open a new account when you moved in?

Can you check if the meter readings on the bill make any sense compared to the readings on the meter now? Could the bill be related to the previous residents usage?

You may have been down this route already but check the customer support phone line hours here:

Smart Pay As You Go meter enquiries

Check our opening hours to see when we're available

0345 026 0677

That’s from the SSE website…