F.A.Q.

Moving from SSE to OVO - who can I get in touch with for help and support about my move to OVO?

  • 18 October 2021
  • 0 replies
  • 78 views
Moving from SSE to OVO - who can I get in touch with for help and support about my move to OVO?
Userlevel 7
Badge

Updated on 30/11/21 by Jess_OVO

 

What’s the best way to reach out to OVO?

 

If you’ve got any questions about your move to OVO Energy we’ve got you covered. You can:

  • Have a look at our Help Section either on the website or in your online account
  • Dive into over a thousand topics and join the conversation on this community-powered OVO Forum
  • Talk to us on our online chat here
  • Email us at hello@ovoenergy.com
  • Give us a call and speak to one of our friendly team on 0345 0260 712.

 

Who do I contact in an emergency?

 

If you have an emergency with your gas, please call the 24-hour National Gas Emergency hotline on 0800 111 999. Remember to check your gas appliances are switched off, and to open your doors and windows to let the gas escape. For more information, have a look at our full guide to emergencies here.

 

How can I make a complaint?

 

If you’ve got a complaint about your move to OVO, we’re very sorry. And we’d like to hear about it. Take a look at our feedback page, and get in touch with us by email, post or over the phone. We’re happy to help. And improve.

 

How do I let OVO know I’m moving home?

 

Moving home is exciting! But it can also be stressful. So we've made it as simple as possible for you to let us know when you’re moving. If you’ve got an online account with us, just head there, click on the ‘Moving Home’ tab, and let us know the details of your new home. We’ll take it from there.

If you haven’t got an online account, set one up today, or give us a ring on 0345 0260 712 and let us know about your move.

 

I get my communications in an alternative form (e.g braille, large print). Will this still happen?

 

It will indeed. At OVO, we support the communication needs you had at SSE. This includes printing our letters in large print, black and white, braille, and sending as audio.

 

If you feel you need extra support from us, have a look at our PSR (Priority Services Register) here, sign up to it here, or give us a call on 0345 0260 712 and speak to one our friendly team.

 

Any more questions?

Check out our full FAQs here!

 

We hope this helps, but if we’ve missed anything, just let us know with a comment below! 


0 replies

Be the first to reply!

Reply