I have noticed in the past that OVO logo was appearing on my SSE quarterly bills (gas and elec) and there was a ‘switch’ imminent.
I presumed this would just be the removal of SSE logo and the switch would be seamless and i would continue to get my quarterly gas and elec PDF bill.
The process was great, i would receive an email fromm SSE hat they were due, i would log in online to SSE, amend each bill with a meter reading, a new quarterly bill would be generated and i would simply pay with my CCard.
I received an email from SSE on 25/01/22 stating my quarterly gas bill was due (no elec???), so i proceeded to log on online only to find i am now with OVO and i am unable to view my quarterly bills!
I would receive them in January, April, July and October.
I followed the prompts and created a new password/OVO log in and now i’m totally lost??
I can no longer view my QUARTERLY bills for Gas and Elec??
I can not see usage for my Gas or Elec, there is just an and how amount i owe!!!!
The past bills/history make NO sense whatsoever and in my readings history it has -
Elec -a reading for the 25/01/22
Gas -a reading for the 25/01/22 PLUS it goes back Oct, Nov and Dec.
The readings seem to be about right although they state they are ‘estimates’, i had to untick the box to view them.
My question is am i still on quarterly billing?
Why can i not view how much i have used in gas or elec, why are they jumbled together to make it confusing/misleading to monitor individual usage?
When do i need to give meter readings and when does it ‘update’ the system?
When do i need to pay??
Non of it makes sense to me, it was brilliant under SSE with simple quarterly bills as i first stated, now it seems an absolute mess imo!!
I’m to scared to even enter a current meter reading atm as i don’t have quarterly bill as i used to…..
Is there a way to continue on quarterly billing? Even if its by post as i hate using phone/laptops/tech.
Any advice much appreciated.
Best answer by Jess_OVOView original