I started planning for my upcoming fixed deal maturity today. As part of that I have a look around and one of the resources is the MoneySavingExpert’s Cheap Energy Club.
Comparing tariffs I was surprised not to find my current supplier, so I clicked the toggle switch so as to show current supplier only. OVO does not show!! I clicked on reset filters, and tried again. Not there. But OVO is mentioned in all of the preliminaries, and for example in the drop down list of who the big name suppliers are.
So where is OVO?
Any ideas anyone?
Best answer by EverythingNeedsAUserName
This is an interesting one, and it seems like it comes down to who your current supplier is.
OVO do have relationships with Price Comparison websites like MSE, Uswitch, Moneysupermarket etc, which allow new customers to switch to OVO. However these relationships don't currently allow existing customers of OVO to view or switch to alternative OVO plans via the site. I’ve been advised that we’re currently looking into the benefits and technical requirements to enable existing customers to make the switch via these partners though.
I got a reply from Money Saving Expert which seems to confirm
We will always compare and show you the whole of market, even if it doesn't make us money. But we won't be able to switch you to a provider we don't have a relationship with.' .
"At the moment, OVO Energy hasn't made us aware of any tariffs available for existing customers to switch to through the club so we aren't able to display any OVO results for you. Sorry about that!”
I’m continuing to pursue it on the basis that this statement breaches their commitment to show the whole market. It doesn’t say “that part of the market with which we have an agreement”.