Solved

I'm switching to OVO from People's Energy who've just announced they're no longer trading - Will my switch be affected?

  • 15 September 2021
  • 31 replies
  • 2658 views

Hi, I read today that People’s Energy have ceased trading as of yesterday. I already began my switch from them to OVO on the 7th of September (not received contract yet, only “Welcome” email). Can I assume, as per Ofgem guidlines, that the switch will proceed without any intervention from me? Many Thanks

icon

Best answer by Jess_OVO 22 September 2021, 10:16

View original

31 replies

Userlevel 7
Badge +4

Updated on 20/09/21 by Blastoise186

 

Hi there @anj747 ,

Thanks for the heads up. This is the first I’ve heard about it. That’s at least the third supplier this month then - especially since MoneyPlus Energy and PFP Energy also went bust recently.

But as you’ve already started to switch to OVO, you’ll be safe. Supplier of Last Resort (SoLR) won’t trigger for your account, since you already initiated the switch process before then and your account is already being offboarded from People’s Energy. As such, your switch to OVO will continue as planned. You might have a bit of fun paying the Final Bill from People’s Energy, but either they or their administrators will be in touch to sort that out - and also issue a final refund if needed.

In the meantime, OVO will continue setting you up as planned and your supply won’t be affected. Please take a meter reading once OVO asks for them and this will definitely help the process.

If we can help with anything else, please feel free to ask.

By the way, I just want to put this here as a quick heads up to anyone who reads this thread. I’ve already started to see evidence of scammers attempting to take advantage of the collapse of People’s Energy, Utility Point, MoneyPlus Energy and PFP Energy. I’d like to take the opportunity to remind you that the only official contact you’ll have in regards to these suppliers will be from the suppliers themselves, their appointed administrators and from the new supplier that Ofgem appoints via SoLR once it becomes known. Please see the links below for more details on each supplier. These should be considered as the single source of truth. I will try to update this answer with any new information as it becomes available.

https://www.ofgem.gov.uk/publications/moneyplus-energy-customers-your-questions-new-supplier-british-gas

https://www.ofgem.gov.uk/publications/pfp-energy-customers-your-questions-new-supplier-british-gas

https://www.ofgem.gov.uk/publications/ofgem-protects-customers-failed-suppliers-utility-point-and-peoples-energy

https://www.ofgem.gov.uk/publications/peoples-energy-customers-your-questions-new-supplier-british-gas

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/what-happens-if-your-energy-supplier-goes-bust

This forum gets really good SEO, which is why I’ve decided to put these links here even though Ofgem SoLR might not select OVO as the new supplier. You can find almost everything you need to know from the links above, but we’re also happy to advise on the forum if you’re still unsure about anything.

Userlevel 7
Badge +4

If you’d like to be extra safe though, I can also throw in a bonus service free of charge. It’s something we do a lot here on the forum and I think it’s something you might benefit from.

If you’d like me to, I can check to see if your Smart Meters (if you have them) will be compatible with OVO. Please feel free to post photos of your Smart Meters and In-Home Display in your next reply on this thread and I’ll take a look. It’d be great if you could make sure the photos show any equipment that’s close by as well, as this helps to make it easier to identify what you have.

Sorry to hear that your old supplier went down, but I hope your journey with OVO is a good one. We’ll be here anytime you need us, but feel free to chat with the Support Team too. They’ll make sure your switch goes through smoothly.

Thanks @Blastoise186 - you’ll probably have read now that UtilityPoint have also gone under as of yesterday 🤦🏻‍♂️

Userlevel 7
Badge +4

Yeah, this is precisely the time when a lot of suppliers go down. So far, the most recent ones to bite the dust that I’m aware of are now:

  • Utility Point
  • MoneyPlus Energy
  • Peoples Energy
  • Yorkshire Energy
  • PFP Energy

And probably will be more soon...

Userlevel 7

Some excellent advice from our community volunteer, @Blastoise186.

 

Nothing more to add other than to confirm - I’ve checked in with our transfers team who have advised that any switches already initiated are unaffected when a supplier goes into administration and through the Supplier of Last Resort (SOLR) process. 

 

Hope this put’s your mind at ease, @anj747 and welcome to OVO!

 

If you haven’t already checked it out we’ve got a great guide on what to expect when you switch to OVO here:slight_smile:

Userlevel 6
Badge +1

Yeah, this is precisely the time when a lot of suppliers go down. So far, the most recent ones to bite the dust that I’m aware of are now:

  • Utility Point
  • MoneyPlus Energy
  • Peoples Energy
  • Yorkshire Energy
  • PFP Energy

And probably will be more soon...

It is not clear what will happen next with Symbio for example given that Ofgem won't let them take on new customers due to various non payments.

Hence they don't currently appear on switching services and you can't get a quote via their website.

They don't have great reviews but that is a separate matter. 

It must be hard for the smaller players who didn't buy ahead much of their energy and don't have big backers who can subsidise rates at the moment.

Some smaller suppliers have been complaining about the highly subsidised rates making it difficult to compete. 

Userlevel 7
Badge +4

Yeah, I think I’ll have to put Symbio on my watchlist of suppliers that might be at risk of going under. To be honest, if you’re currently banned from taking on new customers and all your existing customers leave while the ban is in effect… That kinda spells trouble, right?

By the way, I’m sorry to say this… But their website is absolutely horrible too! It’s got a terrible design that gives me the impression it was done by a pre-schooler in Serif WebPlus X8 (don’t worry, that software is long gone). Sorry, but it just does!

Anyway, I’m tempted to write a new forum guide about SoLR. It’s a little tricky to do, but I think I can probably pull it off if I minimise any OVO references.

Userlevel 6
Badge +1

Yeah, I think I’ll have to put Symbio on my watchlist of suppliers that might be at risk of going under. To be honest, if you’re currently banned from taking on new customers and all your existing customers leave while the ban is in effect… That kinda spells trouble, right?

By the way, I’m sorry to say this… But their website is absolutely horrible too! It’s got a terrible design that gives me the impression it was done by a pre-schooler in Serif WebPlus X8 (don’t worry, that software is long gone). Sorry, but it just does!

Anyway, I’m tempted to write a new forum guide about SoLR. It’s a little tricky to do, but I think I can probably pull it off if I minimise any OVO references.

Be interesting to see what the next steps are for some of the switching sites. They are useful for comparing rates, even though sometimes it is better to go direct. 

 

Userlevel 7
Badge +5

May I also point out to potential customers fleeing from Energy Suppliers who are collapsing due to the high price of wholesale gas, that all aspects of the switch process are handled by the receiving Supplier.

You do not need any communication with the old Supplier, not even to give them a final meter reading.

All the necessary data is already held by the two National Meter Databases; that’s ECOES for electricity and Xoserve for gas.

The only issue you will face with the old Supplier is the time waiting for the appointed Receiver to return money you had in credit on your account. That refund is guaranteed by Ofgem, but it takes time because the Receiver/Administrator gets deluged with correspondence from customers demanding attention.

Userlevel 7
Badge +5

Update: Go Effortless has ceased trading and their customers being acquired by Octopus.

Userlevel 7
Badge +4

Ouch, that is... Not good…

It just goes to show how horrible the energy market is at the moment for suppliers.

I'm tracking a few potential at-risk suppliers at the moment and keeping notes in my private vaults. I don't like to speculate though, so I won't be revealing anything about what I'm tracking.

But I'm not going to dispute the fact that there will definitely be more suppliers biting the dust sooner or later. We've probably now seen maybe six recently? But I can definitely confirm four have gone down this month. That's easy to verify.

I think I've got myself a job for tomorrow then...

Userlevel 7
Badge +4

Well, it seems that Ofgem has decided on having British Gas take on SoLR duty for People’s Energy. I’ve updated my answer above with the latest information.

I don’t have the ability to do those fancy Mod Banners though to properly mark the updated date heading. Can I borrow your ModPowers for a sec @Jess_OVO ?

Userlevel 7
Badge +5

The Energy Supplier, Bulb is looking around for additional financing.

They’re one of the ‘better’ small suppliers, and it would be a shame to see them go under. It would be best if the Treasury could find a way to guarantee an investment from private funds rather than a direct government loan.

Let’s hope that Kwasi Kwarteng (BEIS) and Greg Hands (BEIS energy portfolio) can get some positive response from the Chancellor.

The problem with losing these smaller companies is that GB also loses some of the innovative strategies which they were working on in-house. We need that to secure our future development of energy technology.

Just received a welcome email from British Gas telling me I’m their customer now that People’s Energy are kaput. How has this happened considering I triggered a switch to OVO a week before they announced they were going bust? I hope this isn’t going to get messy..

Userlevel 7
Badge +4

That’s weird, thanks for flagging!

As far as I’m concerned, based on what you’ve said you definitely jumped ship at least a week before SoLR was activated. I suspect that email was just a generic mail blast to everyone who was on the books of People’s Energy in one form or another when SoLR activated - and it probably didn’t factor in people who had already left or were in the process of leaving anyway. Even factoring in the five day initial period… That’s still enough time for the message to have gotten through.

If you want to be safe, definitely feel free to double check with the Support Team in the morning and they’ll hopefully be able to verify what’s actually going on. You can’t be moving to two different suppliers at the same time anyway, so I would imagine that OVO is the “winner” here because OVO will have placed a lock against switching to anyone else while your existing switch is in progress. It is impossible for SoLR to be triggered before it is officially announced so… This seems like an admin error on the part of British Gas.

If you get punted their way anyway, consider that to be an Erroneous Transfer - and in such cases OVO will be able to pull your account back from the other supplier with your consent and get you back to how you were before the mix up.

Let me play my legendary Joker Cards here as well, and ask @Tim_OVO or @Jess_OVO to see if the transfers team know anything else about how SoLR behaves here.

Userlevel 7

Thanks for getting back in touch, @anj747.

 

It’s worth double checking that your switch to OVO is still on track - just to confirm have you received an email from OVO confirming the exact switch over date yet? 

Thanks for getting back in touch, @anj747.

 

It’s worth double checking that your switch to OVO is still on track - just to confirm have you received an email from OVO confirming the exact switch over date yet? 

No, I received a “Welcome to OVO” email on the 7th of September which contained info on my plan, but no switch date. I have not received any other correspondence. I did send a support email on the 15th of September asking if my switch is progressing, but have not received a response.

Userlevel 7

If you're switching to OVO Energy from a company that's just announced that they've ceased trading, we can reassure you, your switch will be absolutely fine. Once you’ve started the switching process everything is handled by your new supplier (that's us!), so it’s all under control. The only thing that could be delayed is getting any credit balance back from your old supplier. The good news is that your credit is protected by rules set out by the regulator, Ofgem – so you won’t lose it. There might just be a delay transferring it to us.

 

We’ve posted a blog made some FAQs on wholesale energy prices and the impact this is having.

 

Sorry that you’re still waiting to hear back from the team on this one, @anj747 .

 

As you've had a big delay in the confirmation of your switching date, I’ve checked in with our onboarding team who’ve advised that whilst the ‘Supplier of Last Resort’ (SOLR) process shouldn’t interrupt your switch, there’s a possibility it could be delayed for another reason (the previous supplier objecting for instance). As you’re still yet to have a switching date confirmed and it’s been over 5 days since you requested the switch, I’d recommend reaching out to the Support Team today to look into this further - the quickest way to contact the team is via our webchat - a link to this can be found on the bottom of this page.

 

I’m hoping we can get this sorted for you ASAP - let us know how you get on. 

Thanks Jess, talked to the support team and “apparently the industry has rejected the switch”. This despite me making the switch 7 days before People’s Energy announced they had ceased trading and the Ofgem website assuring customers that if they’ve already switched, it will go through. I had hoped to lock into a fixed 2 year tariff before the price hikes, but OVO support tell me there is nothing they can do. Oh well… :disappointed:

Userlevel 7
Badge +4

Sorry to hear that. It’s definitely not quite what I’d have expected either.

British Gas is a terribly overpriced supplier and you’ll probably want to jump ship from them as soon as possible. I think you’ll be able to try to switch to OVO again within the next few days, but you may need to wait for British Gas to set up the basics first.

Sorry for the trouble! As far as I’m aware, most of the price increases have already occurred for fixed rate deals so if you try to switch to OVO again, you might get a similar quote. It’s mainly the variable rate tariffs that will be affected on the 1st October.

Userlevel 7

 

I think you’ll be able to try to switch to OVO again within the next few days, but you may need to wait for British Gas to set up the basics first.

Sorry for the trouble! As far as I’m aware, most of the price increases have already occurred for fixed rate deals so if you try to switch to OVO again, you might get a similar quote. It’s mainly the variable rate tariffs that will be affected on the 1st October.

 

Despite what @Blastoise186  has guessed, we’re unable to give advice on our current fixed price offerings as the situation is developing. 

 

The best thing to do now will be to refer to any communications you receive from British Gas, who’ll let you know what plans are available to you with them and when you’re free to request a switch to a different supplier.

Userlevel 6
Badge +1

Green are gone... 

https://www.independent.co.uk/news/business/green-gas-price-surge-latest-b1924864.html

Userlevel 5

I am potentially about to put this process to the test. I have just initiated a switch from Igloo. They haven’t technically gone bust yet, but the media are reporting they are in talks.

Userlevel 1

I switched and you took payment on 17th September, yet my old supplier (Green, now going out of business) have taken payment last week and attempted another today despite me being in credit. Has my switch failed?

 

Your chatbot said I wasn’t a customer yet when I asked about smart meters last week,which is concerning. 

Userlevel 7
Badge +4

Hey there @badgersmack ! Welcome to the OVO Forum. :)

I just want to give you a quick heads up that as a forum volunteer, I can’t access your account or make any changes to it. Please make sure to avoid posting personal info as this is a public forum and it might get leaked.

I think I know what’s going on here though. The full switch process usually takes around two weeks - have you had a welcome pack from OVO yet, such as via email? If so, that’s a good sign that the switch is definitely in progress and on track as requested - OVO would notify you directly if the switch fails for any reason. Even if you don’t yet have your account number, you can still get through via Live Chat (say no to the account holder question) or by phone and the Support Team can check the status of your switch. Your previous supplier does continue taking payments as normal during the process - the last one would be taken around the time you get the Final Bill/Statement (but would be substituted by a Final Refund if there’s any spare credit after paying off the Final Bill). It seems that’s what’s happening with Green in this case.

The old Direct Debit to Green Energy will become inactive once the Final Bill is paid off. I recommend leaving it open for now so that it’s easier to settle the bill (or refund) but you’ll be able to safely shut it down once that’s all been completed. Even if you don’t nuke it yourself, I suspect it will either get revoked by Green’s administrators or just left sitting there idle until someone revokes it.

From what you’ve described, it definitely seems as if OVO is making progress with getting you on-supply and setting up your account, but you need to use the First Time Logging In process to get your account up and running in MyOVO before any of the online features and OVO Energy app will work. It doesn’t take more than a few minutes and you’ll be able to start exploring once you’re in.

As for the chatbot last week, that’s probably because you weren’t yet on-supply due to the two-week switch process and I think you might have been a bit too quick off the mark for it to have picked up your account. I would estimate that you’ll probably come on-supply with OVO sometime around the 1st October so things should start working around that point.

The fact that Green Energy went bust shouldn’t block your switch either - especially since you initiated the process before they activated the Ofgem SoLR process - and it should continue as normal. The only snag is that you might have a bit more fun than usual getting that Final Bill paid off and/or getting hold of that Final Refund, but either Green Energy, their administrators or the new supplier appointed via SoLR should be in touch about that in the next few weeks.

We’ll be here if you need a hand with anything else. Feel free to stop by anytime

Reply