Question

how do I complain about Boost Energy,

  • 22 June 2022
  • 2 replies
  • 45 views

I have been using their webchat service but they are ignoring me 


2 replies

Userlevel 7

Thanks for flagging this, @Simon Tate

 

Boost Power have a contact number for you to contact, 8am-6pm Monday-Friday and 9am-5pm Saturday and Sunday for non emergencies: 0330 102 7517.

 

You get to the Boost Webchat via Boost Help, clicking the webchat icon bottom right. What happens when you try? Was it during those same hours I mentioned? 

Trust me
This feature is made to make fun of customers
They can't help anything
They're just wasting your time
And every time they don't know what to do they just close the chat and you have to write again to the next person / robot who can't help you and so you can write all day
I am in the same situation and I want to complain and there is no one
For 2 weeks they have been lying to me most brazenly and they don't care because they know that there is no one to take care of them

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