I have recently moved into a new home. The existing energy supplier was SSE. We moved into the property on 10th Dec 2021. I contacted SSE to transfer the account to my name so that I could get continuity of energy supply. When I first contacted SSE they said the account had been transferred to OVO energy and that I should contact OVO energy. I have spent around six hours hanging around on the telephone speaking to either OVO or SSE. On a few occasions the line just went dead. I assume that the person I was speaking to couldn't be bothered to pursue the issue. I managed to get hold of the account number of the previous owner of the property and spoke to someone and gave him this account number. He managed to find the account. However, he said that he could do nothing because the previous account holder had not told OVO that he wished to close the account. I spoke to the previous account holder and he said that he had told you that he had sold the property. I finally spoke to someone at OVO complaints Dept who appeared to be very helpful. We went through the process of setting up an account in my name. He said he had set up an account. The tariff is the Standard Variable Tariff. I gave him the meter readings I took when I moved into the property. I also gave him my bank details he said it could take up to 6 weeks for the DD to become active. Meeting readings would need to be submitted by the 29th of the Month. I thought that the account had been set up.
Today I received an Email from OVO to say that there had been a technical issue setting up the account and I should phone OVO on 0330 303 5063. I telephoned the number and the person I spoke to said that she could find no record of my account discussions. The Email came from Hello@ovoenergy it was not signed. Anyone know how I can to get to speak to someone on how to resolve this.
Best answer by Jess_OVOView original