Best answer by Nancy_OVO
Updated 19/07/21 by Jess_OVO
Sorry to hear about the issues you’re having with your current supplier.
As you’ve got prepayment meters there at the moment, unfortunately you wouldn’t be able to switch to OVO Energy before some changes are made to your meters. As we only supply Pay monthly meters, we can only request a switch if you’ve got traditional Pay Monthly meters (or smart meters in pay monthly mode) already installed. If you’re still looking to switch as a prepayment customer, check out Boost Power, our Pay-as-you-go sister company.
If you are keen to become a Pay Monthly OVO member, we’d advise you to contact your current supplier to request a smart meter installation - as long as this meter can communicate with OVO (find out which smart meters we can communicate with here) it can be switched to a Pay Monthly mode when you switch, allowing you to access our great OVO Pay Monthly Plans.