Good morning, please could you let me know why Ovo have objected to the following supply transfer to TGP - I have sent emails but I have not received any replies to date
Best answer by Tim_OVO
Updated on 26/02/2021: See below for info on ‘objections’.
An objection is usually put in place by a supplier (OVO in this case) when they want to stop the switch away due to the amount of debt on the account, or because they think there’s an error, such as the customer not wanting to be switched or changing their mind.
The amount of debt on an OVO account that would trigger an objection is £25. If you clear the debt on your online account by making a one off payment, the objection reason will be removed automatically, allowing for the supply to switch once the new supplier reapplies.
The process for this objection is:
- Current supplier objects. New supplier either doesn't reapply, or reapplies.
- Current supplier objects a second time unless the reason for objection is removed. New supplier either doesn't reapply, or reapplies.
- Current supplier objects a third time unless the reason for objection is removed. New supplier can’t progress with switch.