Ok so I was an OVO customer and have stayed with OVO in new property. Called to change it over all good. Called again twice in August as no bills to be told first time expect a bill next week and 2nd time that they are changing billing etc and its a generic thing. It is now mid September, i have tried online chats etc as i don't want to be trying to get through for hours. This is totally unacceptable to have no bills and a massive one due.. what can i do to sort this out? On my app it just says thanks for letting us know of move, we will start your new account from 1st August. No communication etc. I am tempted to change providers but don't have the funds to pay a huge bill to close it! No emails nothing only if i put in a complaint do i get communication....
Best answer by Jequinlan
Updated on 26/01/2021 As mentioned below, there are multiple factors that might be delaying your first charges since your switch to OVO.
It usually takes up to 6 weeks to confirm meter and usage details from your old supplier. Once they are confirmed, both suppliers can charge you up to (old supplier) and from (new supplier) the switch date.
If it’s been longer then 6 weeks and you haven’t heard from us about a delay, reach out to our Support team for this to get looked into.
The previous supplier of the property hasnt recorded the final meter reading and passed it over.
The database containing which supplier is authority on the meter isnt updated fo some reason (i think there is 2 dbs here?)
You’re being upgraded to the new billing platform, delaying the bill.
The ovo new billing system didn't work properly.
For you old address something like above has gone wrong.
Do you happen to have confirmation of the previous suppliers final meter reading for new address AND your final read from old address as these are likely to help.