Best answer by Tim_OVO
Updated on 26/02/2021:
This sounds like an 'erroneous transfer' to me,
I would reach out to our Customer Care team ASAP. We’re on Facebook, Twitter and our Help Centre has online chat!
We can find out who is trying to take over your supply, so you can approach them and advise you wish to cancel, or highlight they have the wrong address.
If it's too late or you can't cancel with them, we can 'object' to this switch, blocking it from happening!
If you’re reading this and you’re thinking of switching suppliers, head over to our quote and switch page here and check out our latest plans.