Best answer by Tim_OVO
It was only because I was looking online for my statement that I noticed the 'Sorry you are leaving' message - how do I stop this happening, how do I prevent it happening again?
This sounds like an 'erroneous transfer' to me,
I would reach out to our Customer Care team ASAP. We’re on Facebook, Twitter and our Help Centre has online chat!
We can find out who is trying to take over your supply, so you can approach them and advise you wish to cancel, or highlight they have the wrong address.
If it's too late or you can't cancel with them, we can 'object' to this switch, blocking it from happening!