I recently moved into a new (rented) property which was supplied by British Gas. It has a smart meter and was initially set to use PAYG topups. I want to switch to OVO on a monthly DD.
What will happen to my existing credit on the meters that I have already topped up?
Best answer by Tim_OVO
In simple terms, British Gas would refund any credit left on your smart prepayment (PAYG) meters after you’ve switched to a new supplier. I’m not sure on the exact time frame and refund method of British Gas. That’s the usual advice. However, it’s more complicated, as we’re not sure what type of Landis+Gyr E470 smart meter you have, and you’re asking about switching to OVO, who don’t offer PAYG plans.
Will the meters you have remain smart meters if you switch? That depends on if they’re S1 or S2. If it’s S1, then it currently won’t remain smart (timetable for BG S1 upgrades here). If it’s S2, it will.
How to tell? The info below is taken from this topic guide on Landis+Gyr E470 smart meters:
What does a S1 Landis+Gyr E470 look like?
What does a S2 Landis+Gyr E470 look like?
The next thing to consider is that your electricity meter is listed on the national database as a PAYG meter. That means that any attempt to switch to an OVO (pay monthly) plan will be ‘rejected’.
Your options in this case are to switch to Boost Power, who are OVO’s PAYG sister company. That option will only work if you have S2 meters. Otherwise you’ll switch to Boost and your meter won’t work as PAYG.
The other option is to ask British Gas to change you and your meters to a credit set up. Then you can get your switch to OVO started here. That works if you have S1 or S2 smart meters. Just bear in mind that if you have S1 meters, you’ll need to manually submit meter readings to OVO till they’re upgraded.
It’s complicated isn't it!