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We've just moved in, how do I change the name on the account?

  • 3 November 2017
  • 15 replies
  • 4969 views

Hi,

We just moved into a property in Wembley and the last tenants had OVO Energy as the supplier. Now we have to change the names. What we should do?

Thanks

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Best answer by Mw2870 6 November 2017, 15:21

Updated on 24/02/21: If you’re moving home, see this guide on what to do for your energy account at the old place and your new place.

We’ve also made a ‘Moving home checklist’ here. This advice applies if OVO supply you or not!  


If you’re thinking about joining us at your new place and it’s not already with OVO, check out the available OVO plans and get your switch sorted today here.

 

Hi Valentina,

You should be able to do this online! Have you tried putting your details into this page?

More information about moving in on this topic.

Matthew

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15 replies

Userlevel 5

Updated on 24/02/21: If you’re moving home, see this guide on what to do for your energy account at the old place and your new place.

We’ve also made a ‘Moving home checklist’ here. This advice applies if OVO supply you or not!  


If you’re thinking about joining us at your new place and it’s not already with OVO, check out the available OVO plans and get your switch sorted today here.

 

Hi Valentina,

You should be able to do this online! Have you tried putting your details into this page?

More information about moving in on this topic.

Matthew

Hello. The title pretty much explains my situation. I moved in a flat 2 months ago and recently found out my supplier is OVO. The problem is I have not yet received any bill or email and I cannot create an account or pay my bills. Is this normal?
Userlevel 2
Hey @Tolis I've moved your question over to this topic on moving home. As it sounds like you just need to set up an account in your name from the date you moved in. We’ll need these details even if you plan to switch away. You can also enter the meter readings from your move in date and pick a plan! The easiest way to do this is online in the link above 😳
thanks for your help @Beth_OVO, I have created an account with the plan suggested. The thing is that the suggested price of the plan seems very expensive, I doubt I will reach half of that price with my electricity consumption according to the fixed rates. So my question is, what will I pay each month? Will I start with the amount suggested by the plan and then stop since I will have balance in my account in a couple of months? Thanks
Userlevel 6
Hey @Tolis - check your unit rates and standing charges on the plan you've chosen for your prices per KWh. Your Direct Debit amount will be based on these rates multiplied by average usage at the property, but can be amended if your own usage works out as much less.

Hope this helps!
Hello,
I rent an house for the first time in UK, it was Ovoenergy electricity and gas.
What i must to do? compile move in form?

Thanks,
Carlo
Userlevel 7
Badge +2
Hello,
I rent an house for the first time in UK, it was Ovoenergy electricity and gas.
What i must to do? compile move in form?

Thanks,
Carlo


Hi Carlo,

Have you tried this? https://www.ovoenergy.com/moving-home
I am taking over payments from a housemate who's moved out. I have advised that they are moving out online in my ovo account and provided my name and email address to be the new account holder.
What are the next steps? I'd preferably just like to keep the same account and just change the name of the account holder?

Will I need to set up a new account? and if I do need to set up a new account can I just transfer the plan across as I'm happy to stick to the same plan?

Thank you!
Gen
Userlevel 7
Will I need to set up a new account? and if I do need to set up a new account can I just transfer the plan across as I'm happy to stick to the same plan?


Yes we'll need to create a new account for you. @genupson - do this here

Nice and easy and we'll have the account created in a few days!
I have now tried ringing a number of times and been on hold for over 30 minutes each time. I can see that the account number is in my landlord's name and I need to switch over. I have a bill to the occupier with the Account No (9 digits) and ID (7 digits) but none of these will be accepted by the online system to switch the account to me.
Userlevel 7
I have now tried ringing a number of times and been on hold for over 30 minutes each time. I can see that the account number is in my landlord's name and I need to switch over. I have a bill to the occupier with the Account No (9 digits) and ID (7 digits) but none of these will be accepted by the online system to switch the account to me.

Managed to sort this move in yet, @sarah138 ?

If not, do it online here!
Hi

My partner has an account with yourselves and due to this, I am not able to resolve the issue where her name was removed from the property (which we do not know why or how) and now has apparently been re-instated but we need to now sort out the package.

As the lines are closed this weekend we are unable to discuss this with you are as my partner needs to be present to speak with you about the available packages.

We also need to go with you on another property as well, is there away this can be resolved today as it will be difficult for us to do this during the week due to other commitments we have with work etc.

Kind regards

Tim Casson-Smith
Userlevel 7
Very odd, @timcs - it sounds like we did a move out process, as if you and your partner needed the account closed down and another account opened for the new occupier. Strange.

I would recommend your partner calls when you're about as well. That way all the tariff and payment details can be set up again (if they need to) and you can be added to the account all in one go: 0330 303 5063

Tim

Hi everyone! I will be moving house soon and the agency estate has informed me that in the property OVO energy is the electric supplier. How can I find out what kind of tariff is already set in the house?

 

Thank you!

Userlevel 7
Badge +3

Hey there @iam.ilaria !

Thanks for asking this question! It’s actually a really good one.

When you move into a new house, what actually happens is that you start out on a Deemed Contract/Deemed Tariff with whichever supplier is currently active from the previous occupier, such as OVO in this case. The rates are not published, but they’re more expensive than a regular tariff.

What you’ll want to do however, is sign up with OVO as soon as possible after moving in and make sure to grab a meter reading on moving-in day. If you’re able to sign up with OVO on the day you move in, this makes things much easier. I recommend having a chat with the Support Team to get this sorted.

If you’re happy to stay with OVO, you can then go ahead and pick any tariff you fancy and get that all set up.

But if you’re planning to go with another supplier instead, you’ll want to sign up and go with the Simpler Energy tariff for now to get things going, and then start a switch to any supplier of your choice. As the Standard Variable tariff, this one won’t lock you in and would make switching easier if you choose to do so.

If you need any advice, feel free to give us a shout. Good luck with the house move!

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