Good afternoon all,
I’m after any advice on a very frustrating issue we’re having since moving in to our new home in January. I have spoken with the Ovo helpline 3 times now and keep getting nowhere (helpline directs me to email, email directs me to helpline and on and on on etc!).
Our home has an MPAN number which corresponds with the name of the property. I’ve triple checked this with UK power networks. The name of the property is the same as the Royal Mail database, the title deeds to the house and the local council reference.
It appears however that our meter serial number does not match with this MPAN, and is linked to another property name. We have spoken with neighbours, and there appears to be no house in the area by the name linked to our meter S/N, or certainly hasn’t been for 20+ years. The meter is a smart meter fitted in circa 2017, so it cannot be that old!
The MPAN for our house is 100% previously supplied by Ovo - again I’ve triple checked the details with UK PN. So I’m guessing at this point that either:
- the MPAN database is incorrect, or;
- the serial number held by Ovo is incorrect for our meter
I’ve been through this conversation a few times with the helpline and never get anywhere. Does anyone have any tips as to how to progress?
Thanks so much for any help,
Chris
Best answer by Blastoise186
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