I have just picked up the keys to my new house and the vendors advised me that the gas & electricity are both provided by OVO. A smart meter is installed and payment is by way of PAYG using separate top-up cards.
I am eager to change the payment method to Direct Debit.
How can I go about this? I can't find any details on the OVO website and an email to customer services has been met with a particularly unhelpful response suggesting that they can't offer any advice because my email address isn't registered with them.
Best answer by Mw2870
Updated on 26/02/2021:
Welcome to the forum and congratulations on your new home!
It sounds like your meter is currently pre-pay. OVO rebranded their pre-pay service to be called Boost recently. But I have found some information for you online:
Welcome to your new home! Now you’re in and settled, taking control of your new energy account is important so you don’t run out of credit. What to do first depends if you know who currently provides gas and electricity to the property.
If it’s Boost and you want to stay
Brilliant! We’re delighted to have you. Please call us on 0330 102 7517 and we’ll get you set up with a new card and key. We will also give you a payment code to top up with until your new payment card reaches you.
It’s not a good idea to use the same payment card or key as the last person, because there may be a standing charge (daily payment) charge on the account, especially if no-one’s been living in the property for a while.
So it seems to first step is to get set up with your own account, so you are not using the previous owners.
Once this is done, you can then apply to transfer from pre-pay to pay by monthly direct debit. See here:
The good news is that it sounds like you have smart meter, so OVO may be able to switch the mode, so hopefully the meter won't need to be replaced.