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My tenants have moved, what do I do next?

  • 13 November 2017
  • 10 replies
  • 2041 views

 


Hi,
My tenant has left the property. Currently, it is vacated - i.e. no tenant. They were with Ovo previously. What can I do now?

 

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Best answer by Mw2870 13 November 2017, 21:44

Updated on 26/02/2021: If you’re moving home, see this guide on what to do for your energy account at the old place and your new place.

We’ve also made a ‘Moving home checklist’ here. This advice applies if OVO supply you or not!  

Recently moved into a new place? Check out the available OVO plans and get your switch sorted today here.

If you’re a landlord, see below:

 

Hi there.

You will need to call OVO and provide them with the meter readings from the day the tenants moved out. They will then set an account up in your name and you will be responsible for usage until the next set of tenants move in. You are free to stay with OVO or transfer to another company.

Pay monthly customers
0330 303 5063

Monday to Friday 8am - 6pm

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10 replies

Userlevel 5

Updated on 26/02/2021: If you’re moving home, see this guide on what to do for your energy account at the old place and your new place.

We’ve also made a ‘Moving home checklist’ here. This advice applies if OVO supply you or not!  

Recently moved into a new place? Check out the available OVO plans and get your switch sorted today here.

If you’re a landlord, see below:

 

Hi there.

You will need to call OVO and provide them with the meter readings from the day the tenants moved out. They will then set an account up in your name and you will be responsible for usage until the next set of tenants move in. You are free to stay with OVO or transfer to another company.

Pay monthly customers
0330 303 5063

Monday to Friday 8am - 6pm

I have recently sold a property following a tenant eviction. There is no electricity at the flat and I need to carry out a boiler service. It would appear there is a meter at the property, how do I get electricity to the flat. The previous tenant is not living at the property?
Userlevel 6
Take a look at the best answer for more info, @DSF.

If your home has prepayment meters, you'll need to call the Boost team on 0330 102 7517. You can check out the Boost forum here.
Hello OVO, my property has been vacated by the tenants on 01/06/19 and I am now having work done on the house (so no directly new tenants). How do I switch the payments now to myself and can you make sure the tenant has paid their outstanding amounts please? It would be good to talk on the phone - [edited by moderator]. Thanks, Ruth
Userlevel 6
Hi @100074082 - I've moved your post onto this topic which should explain what you need to do. I've also edited your phone number out of your post as this is a public forum.

I am a landlord and my tenant has moved out and paid their bill. There will be a period of a few weeks before a new tenant moves in. Energy is still suppled to the house as the heating is on a low setting. How do I go about paying for the energy used between tenants?

Userlevel 6

Hi there.

You will need to call OVO and provide them with the meter readings from the day the tenants moved out. They will then set an account up in your name and you will be responsible for usage until the next set of tenants move in. You are free to stay with OVO or transfer to another company.

Pay monthly customers
0330 303 5063

Monday to Friday 8am - 6pm

 

Please reach out to our team, @marrterr, they’ll get you all set up! 

I'm a letting agent and I want to notify OVO the change of tenants on behalf of the owner. How can I do this? Thank you. 

Userlevel 7
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Hey there @TempleHomes !

That’s a good question actually. Probably the best advice I can give would be to let the Support Team know. In general, the easiest way to do this would be for the new tenant to contact OVO and set up a new account in their name. When they do this, the old account for the previous tenant/landlord will be closed out and the new tenant will become responsible for the supply.

While you might be able to do this on their behalf, it’s generally easier to let the tenant handle it. The only exception would be if the landlord is responsible for paying the bill as per the tenancy agreement (you’d know if that was the case).

Userlevel 7

Probably the best advice I can give would be to let the Support Team know. In general, the easiest way to do this would be for the new tenant to contact OVO and set up a new account in their name. When they do this, the old account for the previous tenant/landlord will be closed out and the new tenant will become responsible for the supply.

While you might be able to do this on their behalf, it’s generally easier to let the tenant handle it. The only exception would be if the landlord is responsible for paying the bill as per the tenancy agreement (you’d know if that was the case).

 

One thing I’d add to this, @TempleHomes - if there’s a gap between tenants, the lettings agency will be responsible for the property’s utilities for that time. So you can very much make contact with the Support Team (soon it will be possible to do this online), provide the dates and readings of the first day ‘you’ / the landlord became responsible, and then the new tenant can do the same when they move in. 

 

:robot:

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