I switched to OVO via USwitch over 6 weeks ago, and my “Switch Timeline” appears to have stalled.
My timeline says they will start supplying energy in February.
I wouldn’t be so concerned except it says I will no longer be billed by my old supplier (Lumo) - but I am being billed!
What can I do to make sure my switch is actually happening?
Best answer by Bradley_OVO
I’ve moved your comment here, to your previous topic about the same issue, to make sure we keep all of the relevant information together in one place.
At this point, I’d advise reaching out to OVO on Facebook, Twitter or our Help centre has online chat, they’ll be able to chase up what’s happening here. A usual switch process should take around 4-6 weeks, and anything beyond this could indicate something else is wrong or needs addressing.
Please let us know how you get on,