I’m not an OVO Energy customer yet, but I’m considering switching. For that, however, I would need OVO Energy to answer some of my questions. Therefore I wrote a letter to OVO Energy’s central email address.
I started the letter with: "I am considering switching to you. For that, however, I would need you to answer some of my questions." Then I asked my questions.
I received this answer:
We’ve had an email from an address that isn’t on your account. To keep your details safe, we can only reply to questions from the address you’ve registered with us.
If you want to change your email address, you can quickly do it in Your Online Account by going to the My Details page. You can also update other details, give reads and check your usage there.
Or, if you’d like to add another person to your account so they can discuss things with us directly, just email us from your registered email address with the following:
Your Account Number
Your Date of Birth
The name of the person you’ll be adding to the account
Their Date of Birth
Their email address
The Ovo Energy Team"
So I'm not a customer yet, so obviously I don't have an OVO Energy account yet. So before I switch to the OVO Energy, without an existing account as a prospective customer, how can I send an email to the OVO Energy with my questions about the future service?
Best answer by Blastoise186
I can definitely give all of these a shot. But I do recommend editing out your postcode. If you’re not sure how to do that, I can get help from a moderator for you.
So with that said…
1. Is it possible for me to communicate with you exclusively by e-mail in the future on all matters?
Yes, this is possible if you wish, but it can be a bit slow compared to other options. The main options on offer are Email, Phone, Live Chat, Forums and Facebook/Twitter. Live Chat tends to be the fastest, followed by Phone, Facebook/Twitter, Forums and Email.
If you have a question that’s not account specific, I can almost definitely guarantee a same-day response from a volunteer such as myself if you post here on the forums.
2. I don't have a smart meter yet. However, I have an "Economy 7" tariff. Will you equip me with a smart meter that is also suitable for the "Economy 7" tariff? If so, when after the switch?
Yup, this is a piece of cake to do. Simply sign up with an Economy 7 tariff now and when you get a smart meter installed (if you choose to have one), it will be set up in Economy 7 mode. You can book the installation once you come on-supply with OVO for a date that suits you. A smart meter can also be set up in both Economy 7 and Single-Rate mode without having to swap the meter out to switch mode.
3. If my Wifi router is out of range of the smart meter, can you provide a Wifi extender to work with?
Wi-Fi is not required in order to get the smart meter to work. The In-Home Display you can use with it also doesn’t require Wi-Fi, so this won’t be an issue. OVO doesn’t supply Wi-Fi Extenders, but I can always offer advice if you’re struggling here
4. Is it possible I pay for you my last month's current consumption each month, on the real month's consumption?
Yes. OVO tends to primarily do Fixed Rate tariffs with payment by fixed Direct Debit. You pay the same amount each month into the account with OVO, but you only pay for what you actually use from there. Any spare account credit stays on the account and rolls over to the next bill. It may also earn interest too. On top of that, OVO does the number crunching daily, so it’s easy to know what the bill is going to be before it's generated.
The only tariff that allows payment in arrears/on-receipt of the bill is the Standard Variable rate tariff Simpler Energy. This tariff also allows payment via bank transfer, cash, cheque and credit/debit card in arrears as well as Direct Debit. However, as a Standard Variable tariff, it’s also the most expensive tariff OVO offers.
I hope this helps. Feel free to post any other questions here too.