Updated on 24/02/21: You need to manually submit your opening meter readings even if you have a smart meter. Do this via your online account.
You’ll need to make sure to submit these within the 10 day window either side of your supply start date.
See the video below (also in this guide) for how to submit a meter reading in your online account
See this guide on switching suppliers for all the info you need when changing energy suppliers.
For info on how to read your smart meter have a look at the relevant guide:
S1 Secure Liberty 100/110 smart meter guide - here
S1 Aclara smart meter guide - here
S2 smart meter guide - here
If you’re thinking about joining us, check out the available OVO plans and get your switch sorted today here.
Transferring energy supplies is for the most part, pain free. All you need to do after you’ve signed up to us is provide us with opening meter readings. There is a 10 day window to do this - 5 days before your supply start date to 5 days after. We’ll send you an email to remind you of this though, a few days before the reading is due.
If you’re unsure of how to read your meter, check out this helpful guide here
Once you’ve got your readings (one for gas, one for electricity), the best way to submit these is via your online account. If you have any issues, you can submit this on our IVR, without having to wait to speak to an agent. Just call: 0330 303 5063
These readings will then be checked over by a third party. Once they’ve confirmed the readings, your new supplier and old supplier will receive the same reading. This process takes around 4-6 weeks from start to finish.