I moved from British Gas to Ovo recently. The final gas and electricity meter readings were sent to Ovo at the same time to send on to BG. Gas has gone through OK, but the electricity reading has not yet been received by B`G some three weeks later. Is this normal or do I need to chase `Ovo?
Best answer by Lucy_OVO
More info here
This is completely normal. The reading validation process takes between 4- 6 weeks and during this time, sometimes one reading is confirmed before the other (which is what has happened in this instance).
Once the 6 weeks mark has passed, please get back in touch if you still haven't received your final bill.