Our switch to OVO was meant to complete on 7th February yet so far we have no access to our online account (My OVO) so can’t access anything ie bills, usage etc or submit meter readings.
It would appear that the problem is that the electricity meter has not transferred over successfully and is in the hands of the “data collector”.
Very disappointing that we are no further on and only 5 months left until the contract is over.
I was hoping that someone could look into why its taking so long to switch?
Best answer by Tim_OVO
Updated on 02/03/21:
Apparently the issue is that Octopus (old energy supplier) and OVO can’t agree on closing/opening readings
Thanks for this detail,
Either way, it sounds like a reading dispute is ongoing (or at least I hope it’s been started). A supplier can raise this if they get two sets of readings, at least 14 days apart (ideally a bit more), so they can look at usage and go: using this usage to backtrack or forward on to the switch date, the reading should be xxxxx - this is what we propose: do you accept? The process can take up to 12 weeks.
Either supplier should be able to confirm if this is happening, and what the delay is. In the meantime, hopefully your Direct Debit to OVO is ensuring you are building up a credit balance ready for your charges to be applied.
Getting a smart meter will avoid reading disputes in the future