Best answer by Tim_OVO
If I'm a pay monthly customer ready to switch tomorrow paying by direct debit but been sent a ovo pre payment key
That's a first for the forum, @Sambam
It sounds like you've been signed up to a prepayment tariff, or your meter might be labeled as a prepayment meter on the national database.
Let us know the latest in case another user has any advice for you!
Tim View original