I am in the process of switching to ovo,but my account tells me it is on hold,I have no emails to explain why this has happened,now unsure if I should to continue with the change over .
Best answer by Emily_OVO
There is a technical error with our online site where this error message is displayed, even when there isn't an issue with your switch. I'm really sorry for any inconvenience caused if you've been affected. Our Tech team are already looking into this urgently!
If you wanted us to double check if you've been affected by this issue, send us a message via Facebook, Twitter or email: firstname.lastname@example.org.
** UPDATE 21/02/18 - This issue has now been fixed by our Technical team. If you log out and log back in again, this error message will disappear **