I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.
Best answer by Nancy_OVO
This isn't good to hear @ravensclaw. Sounds like this might be to do with the "profile class" of your electricity meter on the national database. Some suppliers don't want to take over meters with the profile class 0. It's not impossible, it's just a preference. In these instances we can update the profile class to 1 to enable the incoming supplier to take it over. Does that sound right?