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Why is a database update delaying my switch away from OVO?

  • 12 October 2018
  • 10 replies
  • 636 views

I applied to change my Provider through Uswitch at the end of July. I have been informed by my intended new Supplier that the delay is entirely caused by Ovo failing to amend the database. This has dragged on for ten unneccesary weeks, if anyone knows how I can move this along and switch away from Ovo I would be really grateful. This has been dragging on far too long and I was assured that it was a simple process that would probably only take a fortnight.
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Best answer by Nancy_OVO 16 October 2018, 14:44

This isn't good to hear @ravensclaw. Sounds like this might be to do with the "profile class" of your electricity meter on the national database. Some suppliers don't want to take over meters with the profile class 0. It's not impossible, it's just a preference. In these instances we can update the profile class to 1 to enable the incoming supplier to take it over. Does that sound right?
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This isn't good to hear @ravensclaw. Sounds like this might be to do with the "profile class" of your electricity meter on the national database. Some suppliers don't want to take over meters with the profile class 0. It's not impossible, it's just a preference. In these instances we can update the profile class to 1 to enable the incoming supplier to take it over. Does that sound right?
Thank you Nancy_OVO. Who should I contact to update the profile class? I have no idea if this is the reason for the delay just that I am keen to do all I can to move this along.
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Hey @ravensclaw - drop the team a message on Facebook or Twitter with your account number, full name and DoB and they can check on the progress of this for you.

Nancy
As topic title. My account is with OVO, price comparison sites - including a price comparison with OVO - has the meter registered as an card meter but it is not. I pay by DD.

How can I get this updated?
Userlevel 3
Hey @jpig, I've moved your post here, the info above should help.
Hi everyone, my girlfriend has recently come off of prepay with Scottish power and had the prepay meters removed and replaced. There have been a few issues with linking the smart metres and the electric still doesn't submit metre readings, these are all issues to be resolved.

When I come to check prices with Ovo, the website states that this address is currently still showing as a prepayment address. How do I override this as I know this is now incorrect?

And finally, will this issue stop a switch going through to Ovo who I use without any issues. I appreciate it is easy enough to have Ovo replace the metres at her house with Ovo smart ones and be billed for anything used with Scottish power since they changed their metres.

Any advice is gratefully received!

Steven
Userlevel 3
I've moved your post here, @falkirk81, the info above will explain why a switch won't go ahead when leaving us, but I think it is due to the same issue when trying to leave Scottish Power.

Scottish Power will need to ensure the meter is listed correctly on the national database before any supply would be able to take over your girlfriends supply as a credit meter.

Thanks!
@Amy_OVO Thank you for the reply. We have spoken again to SP about this and they are adamant that the national database is correct and that the fault lies elsewhere. Do you have any advice? Can OVO not switch us over regardless of this issue, as both of the prepayment metres have been removed by SP and replaced with post payment metres.

I also don't want to ring up OVO and find I lose the referral money for us both.

steven
Userlevel 3
Hey @falkirk81,

I think it's best to give our team a call, they'll be able to check over the national database. You wouldn't risk losing your refer a friend incentive by calling us.

You can reach our team on: 0330 303 5063 Our opening hours are 8am-6pm Monday to Friday.

Hope this helps!
@Amy_OVO Many thanks, I will do this.

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