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Why has my supplier objected to switching to OVO?

  • 12 February 2018
  • 5 replies
  • 456 views


Hello there,

I've just purchased a new house and I'm trying to join OVO.

I keep getting emails from OVO about a objection. This is from the existing energy provider which I do not have a contact with nore do I even know which company it is.

Can someone from OVO give me a call and confirm the existing energy provider + contact details?

Thanks,
Jack
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Best answer by Lucy_OVO 13 February 2018, 17:04

Hey burtis123,

I’ve updated the title of your topic slightly so that if reflects the content. 🙂

Unfortunately we’re not advised why a supplier has objected, only they’re able to tell you this information.

If you send the Social team a message on Facebook or Twitter with your address, they’ll be able to tell you who your current supplier is so you’re able to contact them to discuss this further.

In the meantime, check out this OVO answers link we have on objections; https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/what-is-an-objection.html.

Lucy
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5 replies

Userlevel 5
Badge +2
Hey burtis123,

I’ve updated the title of your topic slightly so that if reflects the content. 🙂

Unfortunately we’re not advised why a supplier has objected, only they’re able to tell you this information.

If you send the Social team a message on Facebook or Twitter with your address, they’ll be able to tell you who your current supplier is so you’re able to contact them to discuss this further.

In the meantime, check out this OVO answers link we have on objections; https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/what-is-an-objection.html.

Lucy
I have requested to switch my energy supplier from OVO and the switch was supposed to take place today. The gas has but there has been a delay on OVO’s side for electricity as they have rejected the other company’s request to take over. Can somebody please get back to me so that I can sort this please?
Userlevel 6
Badge +2
Have a read of this topic, @Elizabethmaguire - the same reasons for a supplier objecting to our switch can explain why we might be objecting to a switch away.

More info https://www.ovoenergy.com/ovo-answers/topics/all-about-switching/the-switching-process/what-is-an-objection.html.

If you think we've objected in error, reach out to us directly: hello@ovoenergy.com
I joined this as a new customer on the 54 pound a month combined deal and was told by my previous supplier SSE that the gas had been taken over but not electric this isn't what was agreed I tried phoning today and ran out of credit I am really stuck for what to do SSE are charging me awful prices due to them saying I am still with them as an electric supplier this is the opposite of why I switched I thought I was signing up to a combined fuel this has not been met.

I have been told its an error on OVO part as SSE said OVO cancelled the electric switch over but didn't tell me
Userlevel 3
I've moved you post here, @abba , please check out the best answer by, @Lucy_OVO.

Thanks!

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