Moved to Ovo from BG in Oct just wondering why its took 5 months to receive my final bill? Is this normal?
Best answer by Transparent
It is normally the case that a Final Bill is created 4-6 weeks after you have completed the Switch to a new Energy Supplier.
The Receiving Supplier is responsible for all aspects of the switch process. It is they who should get your meter reading on the agreed Switch-Date, and it is they who send those readings to ECOES (the National Meter Database).
ECOES then sends a Notification to your old Supplier. They have a few days only in which they can raise an Objection. Any Objection must be defined within Ofcom Guidelines. The only ones which are usually allowed are
- the meter readings are a considerable way out from a reasonable estimate
- you still owe a substantial sum to the old supplier from your previous bill
If it takes longer than 4-6 weeks to send you a Final Bill, you should write to Customer Support of the Old Supplier and enquire why. Commonly this might be because you also sent them a meter reading which didn't match the one in ECOES Notification. In other words, they need to commit some admin time to resolve an anomoly.