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Why did my final bill from British Gas take 5 months?

  • 3 April 2018
  • 2 replies
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Moved to Ovo from BG in Oct just wondering why its took 5 months to receive my final bill? Is this normal?
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Best answer by Transparent 12 April 2018, 11:46

Hi @NJ22,

It is normally the case that a Final Bill is created 4-6 weeks after you have completed the Switch to a new Energy Supplier.

The Receiving Supplier is responsible for all aspects of the switch process. It is they who should get your meter reading on the agreed Switch-Date, and it is they who send those readings to ECOES (the National Meter Database).

ECOES then sends a Notification to your old Supplier. They have a few days only in which they can raise an Objection. Any Objection must be defined within Ofcom Guidelines. The only ones which are usually allowed are
  • the meter readings are a considerable way out from a reasonable estimate
  • you still owe a substantial sum to the old supplier from your previous bill

If it takes longer than 4-6 weeks to send you a Final Bill, you should write to Customer Support of the Old Supplier and enquire why. Commonly this might be because you also sent them a meter reading which didn't match the one in ECOES Notification. In other words, they need to commit some admin time to resolve an anomoly.

**Updated 23/07/2019**
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2 replies

I made the same move a few years ago and it took a similar amount of time to get the final bill.
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Hi @NJ22,

It is normally the case that a Final Bill is created 4-6 weeks after you have completed the Switch to a new Energy Supplier.

The Receiving Supplier is responsible for all aspects of the switch process. It is they who should get your meter reading on the agreed Switch-Date, and it is they who send those readings to ECOES (the National Meter Database).

ECOES then sends a Notification to your old Supplier. They have a few days only in which they can raise an Objection. Any Objection must be defined within Ofcom Guidelines. The only ones which are usually allowed are
  • the meter readings are a considerable way out from a reasonable estimate
  • you still owe a substantial sum to the old supplier from your previous bill

If it takes longer than 4-6 weeks to send you a Final Bill, you should write to Customer Support of the Old Supplier and enquire why. Commonly this might be because you also sent them a meter reading which didn't match the one in ECOES Notification. In other words, they need to commit some admin time to resolve an anomoly.

**Updated 23/07/2019**

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