Hi To All, just switched to Ovo but having problems with meter readings,the last electric meter reading before switching was read incorrect by the meter man. This reading has been used as my opening meter reading. I phoned Npower who cancelled the last bill BUT still took the overpayment from my account.
I've sent Ovo a query via their website but heard nothing after a few days. Hoping someone at Ovo will pick this up and advise.
Best answer by Lucy_OVO
I’m sorry to hear that you’ve not had much luck contacting us online.
Either suppliers can initiate a Read Dispute so if a customer notifies us that their opening meter reading is incorrect, we’ll need them to provide a meter reading, two weeks apart. More information on Read Disputes can be found here: https://www.ovoenergy.com/ovo-answers/topics/meters-and-meter-readings/whats-a-meter-reading-dispute.html.
I hope you don’t mind but I’ve edited the title of your topic so that other users can locate it easily.