Hi To All, just switched to Ovo but having problems with meter readings,the last electric meter reading before switching was read incorrect by the meter man. This reading has been used as my opening meter reading. I phoned Npower who cancelled the last bill BUT still took the overpayment from my account.
I've sent Ovo a query via their website but heard nothing after a few days. Hoping someone at Ovo will pick this up and advise.
Best answer by Lucy_OVO
Sent a message via "Contact us" a few days ago and had no reply. My first meter reading is incorrect so who has to start a read dispute - me or Ovo as I have heard nothing from them and submitted my second meter reading after 2 weeks - this second meter reading is still BELOW the first meter reading g which Ovo is using. Please I hope that a moderator will pick this up as I have had no contact from Ovo as yet?
I’m sorry to hear that you’ve not had much luck contacting us online.
Either suppliers can initiate a Read Dispute so if a customer notifies us that their opening meter reading is incorrect, we’ll need them to provide a meter reading, two weeks apart. More information on Read Disputes can be found here: https://www.ovoenergy.com/ovo-answers/topics/meters-and-meter-readings/whats-a-meter-reading-dispute.html.
I hope you don’t mind but I’ve edited the title of your topic so that other users can locate it easily.
Lucy View original