I've just received an email saying:
"We wanted to let you know that St... Wa... recently signed up to OVO Energy after being referred by you. Unfortunately the switch wasn't completed so you're no longer eligible for the reward."
Well the switch certainly is happening - it was delayed due to OVO ignoring the MPAN number we supplied and used a neighbour's meter instead!) but it is in progress and OVO are booked in to fit smart meters on 23rd October!
When I try to ring to resolve this I get told I will lose my reward if I speak to anyone but surely this is something that would be quicker to resolve?
Not sure how to proceed now...
Best answer by adrian774
We'll just wait and see then...