I switched to OVO via USwitch over 6 weeks ago, and my “Switch Timeline” appears to have stalled.
My timeline says they will start supplying energy in February.
I wouldn’t be so concerned except it says I will no longer be billed by my old supplier (Lumo) - but I am being billed!
What can I do to make sure my switch is actually happening?
Best answer by Cardinal_Basil
Did they explain why it was taking longer than expected? I can only assume because of COVID-19?
The agent suggested it was due to the current COVID-19 lockdown and advised just to hang tight as the process is still happening.