If you provided opening meter readings for your supply start date, but an estimate was used instead, you might be able to change this via a process called a ‘meter reading dispute’. More info on this process here
For a reading dispute to be possible, there needs to be a big enough gap between the reading used and the reading you gave. This is called a ‘tolerance’. If the gap is too small, it’s known as being ‘within tolerance’.
The tolerance for an electricity reading is 250 kWh or more.
For example if you submitted a reading of 01000 and the estimate used was 01300, there's a difference of 300 kWh and a reading dispute is possible.
For gas meters measured in cubic meters (m3), the tolerance is 109 units.
For example if you submitted a reading of 00010 m3 and the estimate used was 00100 m3, the difference is 90 units and therefore within tolerance.
For gas meters measured in cubic feet (ft3), the tolerance is 39 units.
For example if you submitted a reading of 00360 ft3 and the estimate used was 00400 ft3, the difference is 40 units and a reading dispute is possible.
A reading dispute is usually started by the new supplier, so if that’s us, get in touch here
to get the ball rolling!